Andrei Kokanov
Aurora,Canada
Summary
Dynamic and results-driven Auto Sales Consultant with a proven track record of building strong client relationships and delivering exceptional customer service. Expertise in understanding client needs and providing tailored solutions that drive sales and enhance customer satisfaction. Committed to contributing to a leading organization by leveraging industry knowledge and a passion for achieving sales targets. Eager to play a pivotal role in fostering growth and success within the team.
Overview
28
28
years of professional experience
Work History
Brand specialist
Richmond Hill Chrysler Jeep Dodge Ram
08.2025 - Current
- Assist customers in selecting a vehicle by explaining each model features and benefits and describe all optional equipment
- Qualify and guide buyers by understanding buyer's requirements and interests
- Match specification of various models and built rapport with auto sales team
- Close sales by overcoming objections, negotiate price
- Complete sales and purchase contracts, explain provisions and offer warranties, services and financing
- Stay current on new products, features, accessories and attend product and sales training
- Analyze consumer feedback to refine product offerings and improve brand positioning.
- Manage social media accounts, increasing brand visibility and interaction with target audiences.
- Improve overall customer satisfaction by closely monitoring feedback and proactively addressing concerns.
- Streamline internal processes for greater efficiency in delivering brand objectives.
Sales and financing consultant
Access Motors
10.2016 - 07.2025
- Established relationships with new customers
- Assisted customers who enter the dealership, answered their questions and helped them to select a vehicle that is right for their needs.
- Presented test drives and adhered to dealership procedure to achieve proper identification prior to test drive.
- Advised customers regarding payment options and financing terms
- Maintained existing customer base thru meeting, emails and phone
- Maintained a buyer follow-up system that encouraged repeat and referral business and contributed to customer satisfaction.
- Effectively carried out relevant paperwork
- Maintained familiarity with used cars.
- Kept updated on changes in pricing, financing programs, and different incentives.
Sales and Leasing Consultant
Vaughan Chrysler
08.2015 - 09.2016
- Assisted customers who entered the dealership, answered their questions and helped them select a vehicle that is right for their needs.
- Developed strong customer relationships to enhance satisfaction and drive repeat business.
- Presented test drives and adhered to dealership procedure to achieve proper identification prior to test drive.
- Conducted vehicle presentations, highlighting features that align with customer needs and preferences.
- Stayed abreast of new products, features and accessories available and translated their benefits to customers.
- Facilitated leasing agreements by explaining terms and addressing client inquiries effectively.
- Collaborated with finance team to streamline approval processes for lease applications.
- Maintained a buyer follow-up system that encouraged repeat and referral business and contributed to customer satisfaction.
- Effectively carried out relevant paperwork
- Maintained familiarity with new and used cars and kept updated about competitor products
- Kept updated on changes in pricing, leasing programs, different incentives, campaigns and trade shows.
Sales and Leasing Consultant
VolvoVilla
11.2014 - 08.2015
- Assisted customers in selecting a vehicle by explaining each model features and benefits and described all optional equipment
- Matched specification of various models and built rapport with auto sales team
- Implemented sales strategies that resulted in increased monthly leasing volume.
- Increased sales volume by developing strong relationships with clients and consistently meeting or exceeding sales targets.
- Closed sales by overcoming objections, negotiated price
- Completed sales and purchase contracts, explained provisions and offered warranties, services and financing
Car Sales Consultant
North York Chrysler Jeep Dodge Ram Fiat
08.2011 - 11.2014
- Assisted customers who entered the dealership, answered their questions and helped them select a vehicle that is right for their needs.
- Developed strong customer relationships to enhance client satisfaction and loyalty.
- Provided detailed product knowledge and demonstrations to inform purchasing decisions.
- Maintained detailed knowledge of vehicle inventory, enabling efficient matching of client needs with available options.
- Negotiated sales agreements to maximize profitability while maintaining customer trust.
- Presented test drives and adhered to dealership procedure to achieve proper identification prior to test drive.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Advised customers regarding payment options and other loans, leasing banking terms
- Stayed abreast of new products, features and accessories available and translated their benefits to customers.
- Maintained existing customer base thru meeting, emails and phone
- Maintained a buyer follow-up system that encouraged repeat and referral business and contributed to customer satisfaction.
- Effectively carried out relevant paperwork
- Provided exceptional after-sales support by assisting customers with warranty claims, maintenance scheduling, and accessory installations.
Owner-Operator
Mariner Motor Hotel
01.1998 - 03.2011
- Managed daily hotel operations and maintained high customer satisfaction standards.
- Oversaw staff training programs to enhance service quality and operational efficiency.
- Managed day-to-day business operations.
- Implemented cost-control measures to optimize resource allocation and reduce expenses.
- Developed marketing strategies to increase occupancy rates and promote hotel services.
- Ensured compliance with health and safety regulations across all hotel areas.
- Analyzed customer feedback to identify areas for improvement in service delivery.
Education
Certified - Automotive Law and Ethics
Georgian College OMVIC Certification Course
Barrie, ON06-2011
Bachelor of Science - Mechanical Engineering
Riga Tecgnical University
Riga, Latvia06-1983
Skills
- Dedication to achieving results
- Calm and focused customer service
- Proactive team player
- Organizational proficiency
- Always presentable and courteous
- Effective communication abilities
- Self-motivated team player
- Effective negotiation abilities
- Strong interpersonal abilities
- Positive attitude and energetic demeanor
- Adaptable to dynamic work settings
Languages
English
Russian
Latvian
Ukrainian
Timeline
Brand specialist
Richmond Hill Chrysler Jeep Dodge Ram
08.2025 - Current
Sales and financing consultant
Access Motors
10.2016 - 07.2025
Sales and Leasing Consultant
Vaughan Chrysler
08.2015 - 09.2016
Sales and Leasing Consultant
VolvoVilla
11.2014 - 08.2015
Car Sales Consultant
North York Chrysler Jeep Dodge Ram Fiat
08.2011 - 11.2014
Owner-Operator
Mariner Motor Hotel
01.1998 - 03.2011
Certified - Automotive Law and Ethics
Georgian College OMVIC Certification Course
Bachelor of Science - Mechanical Engineering
Riga Tecgnical University