Andrei-Catalin Belu
Moncton,NB
Summary
Proven Customer Service Specialist with a track record of customer statisfaction and relationship. Excels in teamwork and customer relations, leveraging problem-solving abilities and product knowledge to enhance customer satisfaction and drive repeat business. Achieved consistent sales growth by effectively upselling and maintaining high levels of customer service excellence.
Overview
8
8
years of professional experience
Work History
Sales Specialist
Rallye Motors Hyundai
Moncton, NB
09.2024 - Current
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Drafted, finalized and submitted paperwork to complete sales.
Customer Retention Specialist
Easyhome Rent to Own
Amherst, NS
08.2023 - 09.2024
- Implemented targeted outreach campaigns to re-engage inactive customers and boost repeat business.
- Reduced churn rate by developing personalized retention strategies for high-risk clients.
- Adhered to appropriate legal scripting when required.
- Contributed to company growth by upselling additional products and services during support interactions.
- Conducted regular account reviews to identify opportunities for improving customer satisfaction and reducing attrition rates.
Home Theater Sales Expert
BestBuy
Moncton, NB
09.2022 - 08.2023
- Exceeded sales targets consistently by identifying new opportunities and successfully closing deals.
- Fostered a collaborative environment within the team, promoting effective communication and teamwork towards shared goals.
- Delivered engaging product demonstrations that showcased unique value propositions to prospective customers.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Created customized proposals tailored to individual client requirements, resulting in higher conversion rates from prospects to closed deals.
Backroom Department Manager
Walmart
Edmundston, NB
06.2021 - 08.2022
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Led a team of professionals to consistently achieve or exceed performance targets.
Customer Service Representative
Walmart
Edmundston, NB
02.2017 - 06.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Electronics Engineering -
New Brunswick Community College
Moncton06.2024
Highschool Diploma -
Saint Mary's Academy
Edmundston, NB06.2019
Skills
- Customer service experience
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Calm and Professional Under Pressure
- Reliability
- Excellent Communication
- Computer Skills
- Understanding Customer Needs
- Team Collaboration
- Active Listening
- Adaptability and Flexibility
- Problem Resolution
- Relationship Building
- Task Prioritization
- Self Motivation
- Product Knowledge
- Goal Setting
- Quality Control
- Written Communication
- Customer Data Confidentiality
- Sales and Upselling
- Auto and engine repair
- Automotive diagnostics
- Vehicle inspections
- Vehicle test drives
- Repairs knowledge
Languages
English
Native or Bilingual
French
Elementary
Romanian
Native or Bilingual
Timeline
Sales Specialist
Rallye Motors Hyundai
09.2024 - Current
Customer Retention Specialist
Easyhome Rent to Own
08.2023 - 09.2024
Home Theater Sales Expert
BestBuy
09.2022 - 08.2023
Backroom Department Manager
Walmart
06.2021 - 08.2022
Customer Service Representative
Walmart
02.2017 - 06.2021
Electronics Engineering -
New Brunswick Community College
Highschool Diploma -
Saint Mary's Academy