Andrei Capuli
Vancouver,B.C.
Summary
Executive Housekeeper with 10 years eperience providing superior guest service in hospitality industry. Areas of expertise include skilled team management, adhering to safety regulations and maintaining fun and efficient work environment for staff.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Executive Housekeeper
Century Plaza Hotel & Spa
05.2023 - Current
- Enhanced guest loyalty by consistently delivering personalized service and addressing specific needs or preferences during their stay.
- Established strong vendor relationships to secure best pricing on supplies without compromising quality or sustainability objectives for the property.
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Contributed to the development of policies regarding payroll practices in alignment with industry standards and regulations.
Assistant Front Office Manager
Element Vancouver Metrotown
12.2021 - 04.2023
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Night Audit Manager
Element Vancouver Metrotown
09.2018 - 12.2021
- Provided journal entries and performed accounting on accrual basis.
- Reviewed daily reports from various departments to identify operational issues and develop solutions in a timely manner.
- Established and checked coding procedures, monitored reports and updated internal files.
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
Guest Service Agent
Wingate by Wyndham Regina, SK
07.2010 - 04.2013
- Collaborated with front-of-house and housekeeping departments to facilitate smooth hotel operations.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Answered hotel phones with professionalism and directed calls appropriately.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
Education
Associate of Science - International Hospitality Management
University of Perpetual Help System Dalta
Metro Manila, Philippines06.2010
Skills
- Administrative Support
- MS Office
- Audit and bookkeeping
- Appointment Scheduling
- Exceptional interpersonal communication
- Professional and Courteous
Certification
First Aid Level 1
- Certified First Aid - Level 1, St. John Ambulance Canada - Vancouver, BC
Timeline
Assistant Executive Housekeeper
Century Plaza Hotel & Spa
05.2023 - Current
Assistant Front Office Manager
Element Vancouver Metrotown
12.2021 - 04.2023
Night Audit Manager
Element Vancouver Metrotown
09.2018 - 12.2021
Guest Service Agent
Wingate by Wyndham Regina, SK
07.2010 - 04.2013
Associate of Science - International Hospitality Management
University of Perpetual Help System Dalta
First Aid Level 1
- Certified First Aid - Level 1, St. John Ambulance Canada - Vancouver, BC
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