Andreas Escobar

As a Donor Care Specialist at a leading nonprofit community blood bank, I am responsible for guiding donors through every step of the donation process. This includes welcoming them upon arrival, conducting screenings, performing venipuncture, and addressing any immediate medical concerns that may arise. I ensure that each donor feels valued and cared for, prioritizing safety and comfort.

• Team Lead on both mobile blood drives and at the Eureka main office, overseeing a team of staff members to ensure smooth operations, adherence to blood donation protocols, and high levels of customer service.
• Provide expert training and support to new staff, answering their questions, and assisting them in resolving complex donor concerns to maintain a high standard of service.
• In emergencies, taking immediate control of donor care, handling major adverse reactions with poise and efficiency, particularly when a nurse is not present on-site.
• I have performed over 2,000 venipunctures, including a significant number of automated blood collections using Trima machines for apheresis donations.
• Skilled in caring for both whole blood and apheresis donors, always striving to make the donation process as smooth and positive as possible.
• Constantly striving to enhance the donor experience by providing prompt, thoughtful, and empathetic customer service.

Front Register: Register and Food Prep.

Experience in greeting customers, working the register, and making sure that the money transferred is correct, while being quick. Taking orders quickly and correctly, and helping customers with concerns. Maintaining a clean workstation. Being vigilant to make sure that customers' needs are met. Prepping and helping to maintain the grills to provide customers with their food promptly. Kept up with a fast-paced environment to ensure service ran quickly and efficiently.

• Cleaned shelves, counters, and tables to maintain an organized store.
• Managed multiple tasks simultaneously while maintaining attention to detail.
• Maintained knowledge of sales and promotions, return policies, and security practices.

Food and restaurant service skills, including food preparation.

Extensive experience in the preparation, baking, and garnishing of pizza items. Operational knowledge of using sharp knives, utensils, and hot plates. The ability to communicate positively with all customers. Exceptional interpersonal and team-building skills, with an aptitude for building rapport with a diverse range of customers, managers, and colleagues. Success in multitasking while remaining professional and courteous in fast-paced environments.

• Heated pre-prepared foods when required by recipe instructions.
• Maintained a clean kitchen environment by sweeping floors, washing dishes, utensils, and equipment.
• Cleaned kitchen equipment after each use and followed sanitation procedures.