Andrea G. Monsalve Ch.

• Developed survey questions to assess the impact of research projects.
• Gathered and analyzed data using qualitative methods such as interviews and focus groups.
• Prepared presentations outlining research results for senior management team members.
• Interpreted numerical data to identify patterns and relationships among variables.
• Designed experiments to test hypotheses related to a particular topic or area of study.

• Conducted research on a variety of topics to inform project objectives.
• Collaborated with team members to identify relevant research methods.
• Reviewed literature related to specific topics of interest.
• Collaborated with other researchers both in-person and virtually.

Current issues in bioprospecting, metabolomics, bioengineering and bioinformatics were discussed.

• Managed high-volume of inbound and outbound customer calls.
• Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
• Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
• Maintained strong call control and quickly worked through scripts to address problems.

• Conducted literature reviews to inform research projects.
• Participated in weekly meetings with other interns and faculty advisors to discuss progress on research projects.
• Developed survey instruments for field studies related to a given research project.
• Prepared presentations summarizing findings from research experiments.
• Collected primary data through interviews, surveys, or focus groups.
• Assisted in the design and implementation of research experiments.

• Assisted customers in selecting books, magazines, and other merchandise based on their individual needs.
• Maintained a clean and organized work environment to ensure customer satisfaction.
• Inventoried new shipments of books and displayed them for sale.
• Greeted customers as they entered the store, providing friendly customer service.
• Provided information about titles, authors, and genres to customers who requested assistance.