Andrea "Drea" Ann Sparks
Rocklin
Summary
Dependable, reliable, and driven by a strong work ethic. Known for commitment to excellence. Consistently goes above and beyond to efficiently complete assigned tasks with minimal supervision. Background in customer service, excels at effective communication and maintaining positive relationships. Exceptional organizational skills proven to be an asset in every department and company worked for. Experience in team supervision, operational efficiency, and staff training. Strong leadership abilities to maintain productivity and boost morale. Track record includes successful implementation of effective processes and adaptation to changing needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Leader
Firehouse Subs
09.2024 - Current
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Trained new employees and delegated daily tasks and responsibilities.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Enforced company policies and regulations with employees.
Supervisor
Local Kitchens
04.2023 - 02.2024
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Coordinated with vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.
- Supervised ongoing daily production phases.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
General Manager
Chipotle Mexican Grill
10.2017 - 03.2023
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Handled cash accurately and prepared deposits.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
BBA - Entrepreneurship
Strayer University
01-2027
High school diploma -
John Muir Charter School
Reno, NV01-2002
Skills
- Skilled in MS Word Features
- Effective Email Correspondence
- File Management
- Efficient Data Input
- Systematic Arrangement
- Coordinating Multi-Line Phone Communications
- Keyboarding Efficiency
- Service Excellence
- Accurate Cash Handling
- Facility Maintenance
- Inventory Control Processes
- Retail Merchandising
- Supply Restocking
- Inventory Control
Certification
- Serv Safe
- CPR
Timeline
Shift Leader
Firehouse Subs
09.2024 - Current
Supervisor
Local Kitchens
04.2023 - 02.2024
General Manager
Chipotle Mexican Grill
10.2017 - 03.2023
BBA - Entrepreneurship
Strayer University
High school diploma -
John Muir Charter School
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