Andrea Denisse Landa Canales
Montreal,QC
Summary
Highly motivated individual currently pursuing a degree in Political Science with a minor in Law and Society. Possessing a strong foundation in customer service, I demonstrate exceptional communication skills and a collaborative approach to teamwork. Proficient in Microsoft Office programs, I possess excellent computer skills and am adept at written communication, as well as skilled in analyzing information and conducting research. Known for outstanding communication abilities and innovative thinking, I am fluent in Spanish, French, and Italian.
Overview
3
3
years of professional experience
Work History
Sales Associate Specialist
Urban Planet
05.2023 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Sales Associate
TK Maxx
05.2022 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Operator
Fuze HR Solutions Inc - Montreal
01.2022 - 04.2022
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
Restaurant Supervisor
Abby's Grill & Restaurant
06.2021 - 08.2021
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
Administrative Assistant-Teletravail
Clinique Peruano-Japones
01.2021 - 05.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Bachelor of Arts - Political Science
Concordia University
Montreal, QC04.2026
High School Diploma -
Jesus Salvador
Lima, Peru 12.2018
Skills
- Money Handling
- Customer service
- Problem-Solving
- Microsoft office
- Computer skills
- Excellent Verbal and Writing
- Multitasking
- Critical and Creative Thinking
- Analytical skills
- Research skills
- Time management
- Organizational skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Full Professional
Italian
Professional Working
Timeline
Sales Associate Specialist
Urban Planet
05.2023 - Current
Sales Associate
TK Maxx
05.2022 - 08.2022
Operator
Fuze HR Solutions Inc - Montreal
01.2022 - 04.2022
Restaurant Supervisor
Abby's Grill & Restaurant
06.2021 - 08.2021
Administrative Assistant-Teletravail
Clinique Peruano-Japones
01.2021 - 05.2021
Bachelor of Arts - Political Science
Concordia University
High School Diploma -
Jesus Salvador
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