Andrea Aviles Guzman
Campbell
Summary
Highly motivated undocumented student, interested in gaining experience in the fields of sociology, research and community engagement, and leadership development.
Overview
8
8
years of professional experience
Work History
Food and Beverage Cashier
El Guapo Restaurant
08.2020 - 09.2024
- Inventoried par stock levels in coolers and racks.
- Handled cash with high accuracy and took care to check bills for fraud.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Answered customers' questions, recommended items, and recorded order information.
LEAD Mentor
De Anza College
09.2023 - 06.2024
- Counseled students regarding educational issues such as truancy, study habits and career planning.
- Facilitated peer support groups to help students connect with others.
- Collaborated with other professionals to plan and coordinate care for students.
- Developed and maintained strong relationships with community resources for successful referrals.
- Assisted students with communications with professors regarding academic support.
HEFAS Public Relations Coordinator
De Anza College
09.2023 - 06.2024
- Prepared social media posts and videos with eye for viral content strategies.
- Responded to media inquiries, monitored media coverage and created press reports to influence public narrative.
- Wrote and distributed weekly newsletters and social media content for resource center.
- Coordinated volunteer activities and facilitated distribution of promotional and marketing materials.
- Facilitated annual orientation for 30 incoming undocumented students.
- Hosted workshops and events to outreach to local community members and students.
Server and Host
Flights Restaurant
08.2018 - 03.2020
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Sales Associate
Ella Fashion
09.2016 - 12.2016
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Education
Associates of Arts - Sociology
De Anza College
06-2024
High School Diploma -
Westmont High School
06-2017
Skills
- Bilingual
- Public Speaking
- Self-Motivated
- Teamwork and Collaboration
- Critical Thinking
- Cultural Awareness
- Flexible and Adaptable
- Hospitality service expertise
- Sales expertise
- Order Accuracy
- Performance improvement
- Reliable and responsible
- Community outreach
- PR strategy development
- Social media marketing
- Information gathering and analysis
Software
Mail Chimp
Languages
Spanish
Timeline
LEAD Mentor
De Anza College
09.2023 - 06.2024
HEFAS Public Relations Coordinator
De Anza College
09.2023 - 06.2024
Food and Beverage Cashier
El Guapo Restaurant
08.2020 - 09.2024
Server and Host
Flights Restaurant
08.2018 - 03.2020
Sales Associate
Ella Fashion
09.2016 - 12.2016
Associates of Arts - Sociology
De Anza College
High School Diploma -
Westmont High School
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