Andrea Anahi Guerrero Quilca
Summary
High energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Host
Sushi Restaurant : I love Sushi
2023.03 - 2023.10
- Implemented table rotation system for optimal server workload distribution, also responsibilities such as greeting customers. On busy days manage the time and flow of incoming customers, answer calls to the restaurant, take orders, reservations, and handle order entry and delivery of take-out orders by apps, resulting in improved service quality.
International Intern at F&B
OMNI NASHVILLE HOTEL
2021.10 - 2022.10
- Developed problem-solving abilities through tackling real-world business challenges in a global context.
- Built strong relationships with peers and supervisors, facilitating open communication and collaboration across departments.
- Proactively sought feedback from supervisors and colleagues for continuous improvement and growth.
- My internship consisted of rotating through the 4 Omni Hotel restaurants, learning in the following capacities:
Kitchen Notes: Dining Room Attendant Experience in Breakfast, Lunch and Dinner, food runner, hosting, taking reservations and calls.
In Room Dinning Server: learning Micros system and personal guest service, answering calls and guest requests.
Barlines: (High Volume Service): Dining Room Attendant, Expo line, Barback, Food runner.
Bob's Steak and Chop House: Experience in fine dining, Host and take calls and reservations.
Front Office Assistant
Copalinga & Tapichalaca Eco-Lodge At Jocotours
2020.01 - 2020.03
- Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
- Streamlined office operations for increased efficiency through effective organizational tasks such as filing, scheduling, and data entry.
- Facilitated seamless communication between departments by routing calls and relaying messages accurately and in a timely manner.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
Server Assistant
Xanterra at Yellowstone National Park
2019.07 - 2019.09
- Server Assistance: Fine Dining Lake Hotel (Lake Village).
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Contributed to a positive team environment by working cooperatively with fellow server assistants and other restaurant staff members.
- Ensured timely seating of guests by effectively managing waiting lists and coordinating with the host/hostess team.
- Supported efficient service flow by accurately relaying guest orders to the kitchen staff and promptly delivering completed dishes to tables.
- Provided support during large events or private parties by setting up banquet areas according to specific requirements or themes.
Academic Assistant
Dean Of The Faculty Tourism And Hotel Management.
2019.02 - 2019.06
- Enhanced student comprehension by providing one-on-one assistance and group tutoring sessions.
- Supported faculty members with research tasks, contributing to the development of academic projects and publications.
- Assisted in curriculum development, ensuring alignment with educational standards and learning objectives.
- Streamlined administrative processes, improving efficiency in grading assignments and maintaining student records.
Front of House Assistant
Vivarium Quito Museum
2019.01 - 2019.04
- Enhanced customer satisfaction by providing efficient and courteous service at all times.
- Streamlined front of house operations for improved efficiency and overall guest experience.
- Maintained a clean and welcoming environment with diligent attention to detail.
- Managed reservations efficiently to maximize seating capacity and reduce wait times for guests.
Housekeeping Room Attendant
Xanterra - Yellowstone National Park
2018.05 - 2018.09
- Room attendant at Lake lodge.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Maintained inventory levels of linens, supplies, and amenities, ensuring uninterrupted service for guests.
- Increased sustainability efforts by implementing water conservation techniques during routine cleaning tasks.
Sales and Operation Assistant
MAQUIPUCUNA RESERVE & ECO- LODGE
2018.01 - 2018.05
- Increased efficiency by implementing new processes and providing administrative support to management.
- Streamlined office operations for enhanced productivity with organized filing systems and task prioritization.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
Education
Diploma - Business
Seneca College
11.2025
Bachelor - Tourism And Hospitality Management
Pontifical Catholic University of Ecuador
Quito, Ecuador 11.2020
Skills
- Server Support
- Reservations Management
- Team Collaboration
- Telephone Reception
- Detail Oriented
- Multitasking Proficiency
- Dining Room Management
- Empathy and Understanding
- Table Assignment Coordination
Languages
Spanish (Native)
Native or Bilingual
English (B2)
Professional Working
French
Elementary
Certification
SmartServe License
personal information
Date of Birth: 05/24/95
employment references
- Maria Denisi, Loyalty Manager, Omni Nashville Hotel, +1 315 331 286
- Mark G. Allen, Director Food and Beverage, Omni Nashville Hotel, (+593) 615 782 5300
phone
(+1) 437 604 8681
Timeline
Host
Sushi Restaurant : I love Sushi
2023.03 - 2023.10
International Intern at F&B
OMNI NASHVILLE HOTEL
2021.10 - 2022.10
Front Office Assistant
Copalinga & Tapichalaca Eco-Lodge At Jocotours
2020.01 - 2020.03
Server Assistant
Xanterra at Yellowstone National Park
2019.07 - 2019.09
Academic Assistant
Dean Of The Faculty Tourism And Hotel Management.
2019.02 - 2019.06
Front of House Assistant
Vivarium Quito Museum
2019.01 - 2019.04
Housekeeping Room Attendant
Xanterra - Yellowstone National Park
2018.05 - 2018.09
Sales and Operation Assistant
MAQUIPUCUNA RESERVE & ECO- LODGE
2018.01 - 2018.05
Diploma - Business
Seneca College
Bachelor - Tourism And Hospitality Management
Pontifical Catholic University of Ecuador
SmartServe License
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