Andrea Westrum
Redwood Estates
Summary
Dedicated mental health coach specializing in crisis intervention and accountability coaching. Proven skills in active listening, cultural sensitivity, and empathetic engagement, providing tailored support to first responders in need.
Overview
2027
2027
years of professional experience
8
8
Certifications
Work History
Certified First Responder/Firefighter Coach
Self
Redwood Estates
06.2021 - Current
- Conducted outreach activities in community to raise awareness of mental health support resources for first responders.
- Utilized active listening techniques to foster open communication with clients.
- Conducted assessments to identify client strengths and growth areas.
- Educated clients on healthy lifestyle practices such as nutrition, exercise, stress management supporting a mind-body approach.
- Provided a safe, confidential space for weekly sessions with firefighters over zoom.
- Completed detailed documentation of sessions, patient notes and recommendations.
- Listened attentively to client's stories without judgement while offering unbiased feedback when needed.
- Provided support to firefighters by visiting fire stations, events, and various locations.
- Used a variety of techniques to help clients with relaxation, mindfulness, sleep issues, PTSD, stress and anxiety.
- Provided ongoing support and accountability throughout client journeys.
- Continued education and training to stay up to date with events, issues and policies in the firefighter world.
First Responder Coach
First Responder Coaching (FRC)
Winchendon
2021 - 2024
- Supported first responders through active listening, powerful questioning, and strong coaching presence to enhance their resilience.
- Equipped first responders with practical tools to effectively manage the mental and emotional challenges of their roles.
- Collaborated with staff and management to deliver tailored support and referrals for clients in crisis, ensuring timely assistance.
- Worked with various departments to share our mission and provide services for their employees.
- Attended weekly staff meetings to discuss team priorities and updates.
Education
Some College (No Degree) - EMT-B
Foothill College
Los Altos, CASkills
- Wellness education
- Crisis intervention
- Mental health support
- Substance abuse awareness
- Accountability coaching
- Mindfulness techniques
- Cultural sensitivity
- Active listening
- Empathetic engagement
- Non-judgmental attitude
Certification
Understanding the Fire Service for Mental Health Clinicans- IAFF
Affiliations
Volunteer- Fundraising and Auction Committee, Loma Prieta Volunteer Fire and Rescue, Los Gatos, California.
Timeline
Certified First Responder/Firefighter Coach
Self
06.2021 - Current
First Responder Coach
First Responder Coaching (FRC)
2021 - 2024
Some College (No Degree) - EMT-B
Foothill College