ANDREA VERONICA TORRES MORENO
Summary
I am a sociable, constant, honorable, responsible person, with the ability to perform assigned tasks, proactive and quick to learn, with good performance when working under pressure.
Overview
8
8
years of professional experience
Work History
Human Resources Assistant
China Civil Engineering Construction Corporation
08.2019 - Current
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Screened applicant resumes and coordinated both phone and in-person interviews.
Customer Service
MEJIA LAW FIRM
01.2019 - 06.2019
- Resolved guest issues with professionalism, demonstrating excellent customer service skills.
- Provided exceptional customer service to internal and external customers.
- Delivered outstanding customer service to ensure repeat business and referrals.
- Improved customer service ratings and accurately solved problems using active listening and customer service skills.
- Monitored banking associates for customer service.
- Managed high call volume while maintaining exceptional customer service standards.
- Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
Custodial Worker
Brighman Young University
02.2018 - 11.2018
- Kept building spaces premises clean inside and outside.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Contributed to a positive work environment through consistent punctuality, reliability, and professionalism.
- Improved facility cleanliness by performing daily custodial tasks such as sweeping, mopping, and vacuuming.
- Collected trash and emptied receptacles and recycling containers.
- Promoted a healthy workplace atmosphere by regularly disinfecting high-touch surfaces during peak flu seasons or outbreaks of illness.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
Customer Service
Absolute Compassion Home Healthcare and Hospice
01.2017 - 12.2017
- Delivered exceptional customer service by addressing concerns promptly and professionally.
- Developed customer service abilities through assisting visitors and handling inquiries.
- Provided excellent customer service, addressing concerns promptly and professionally.
Education
Bachelor's Degree - Senior Technologist in Human Talent Management
Instituto Superior Tecnológico Pichincha
High School - General Sciences
Unidad Educativa La Inmaculada Quito
Primaria - undefined
Unidad Educativa Santo Domingo de Guzmán
Skills
- Procesador de Palabras: Word
- Hojas Electrónicas: Excel, Power Point
Languages
English
Professional Working
Timeline
Human Resources Assistant
China Civil Engineering Construction Corporation
08.2019 - Current
Customer Service
MEJIA LAW FIRM
01.2019 - 06.2019
Custodial Worker
Brighman Young University
02.2018 - 11.2018
Customer Service
Absolute Compassion Home Healthcare and Hospice
01.2017 - 12.2017
Bachelor's Degree - Senior Technologist in Human Talent Management
Instituto Superior Tecnológico Pichincha
High School - General Sciences
Unidad Educativa La Inmaculada Quito
Primaria - undefined
Unidad Educativa Santo Domingo de Guzmán
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