ANDREA VAUGHN
Sierra Madre
Summary
Enterprising professional with articulate communication skills and strong dedication to client satisfaction, consistently driving new business. Proven ability to build lasting relationships, providing tailored life solutions that meet diverse needs while maintaining positive and engaging approach.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Realtor
Keller Williams Sierra Madre
Sierra Madre, CA, USA
12.2023 - Current
- Facilitated communication between clients, lenders, appraisers, inspectors, attorneys and other parties involved in a transaction.
- Processed payments from customers upon successful completion of real estate deals.
- Generated leads through networking opportunities at trade shows or community events.
- Cultivated strong client relationships to enhance customer satisfaction and loyalty.
- Conducted market analysis to evaluate property values and inform pricing strategies.
ADMINISTRATIVE ASSISTANT
Protex Solutions
Escondido, CA, USA
08.2020 - 01.2022
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
- Compiled and entered data into various databases to ensure accuracy and completeness.
- Maintained database of client contact information with accuracy and attention to detail.
- Monitored daily operations in order to ensure efficient workflow processes were being followed.
FRONT DESK SPECIALIST
Arizona Smile Design
Phoenix, AZ, USA
01.2017 - 06.2019
- Greeted persons entering establishment and checked them in and out.
- Interacted with management and colleagues to resolve important administrative matters.
- Scheduled appointments and maintained and updated appointment calendars.
- Developed positive relationships with staff members, guests and vendors through effective communication.
- Attended weekly meetings to discuss current events related to the front desk operations.
CUSTOMER SERVICE MANAGER
AutoNation
Phoenix, AZ, USA
01.2013 - 12.2016
- Managed inbound calls from customers; addressed inquiries, complaints, and other requests for assistance.
- Assisted customers with resolving service-related issues.
- Coached and provided feedback to staff to improve performance and achieve company objectives.
- Maintained customer satisfaction by gathering actionable insights and offering solutions.
- Reviewed incoming emails from customers; responded promptly with accurate information.
Education
Bachelor of Arts B.A. - Liberal Studies
Cal State
Long Beach01-1994
Skills
- Problem-solving skills
- Reliable and punctual
- Multitasking Professionalism
- Small business operations
- Google Docs
- MS Office
- Canva software
- Social media marketing
- Buyer representation
- Listing presentation
- Contract preparation
- MLS
Certification
Certified Realtor with the Pasadena Unified School District.
Timeline
Realtor
Keller Williams Sierra Madre
12.2023 - Current
ADMINISTRATIVE ASSISTANT
Protex Solutions
08.2020 - 01.2022
FRONT DESK SPECIALIST
Arizona Smile Design
01.2017 - 06.2019
CUSTOMER SERVICE MANAGER
AutoNation
01.2013 - 12.2016
Bachelor of Arts B.A. - Liberal Studies
Cal State