Andrea Vass
Toronto,Canada
Summary
Driven Customer Experience Associate with over 3 years of experience in retail and banking. Bilingual in English and Spanish, with a proven ability to communicate effectively and connect with diverse clients. Committed to advancing my career at Scotiabank and expanding my knowledge within the financial industry.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Experience Associate
Scotiabank
02.2024 - Current
- Delivered exceptional service with friendly approach to retain and acquire customers
- Retained up-to-date knowledge of offered products and services to educate customers on features, benefits and pricing
- Maintained strict compliance with banking standards, regulations and laws
Customer Service Representative
No Frills
01.2021 - 02.2024
- Resolved customer inquiries and addressed complaints to improve customer retention
- Managed cash transactions with accuracy and attention to detail
- Worked closely with team members to provide seamless customer experiences
Education
Bachelor of Commerce with Honours - Management
York University
10.2024
Skills
- Client relationship building
- Listening skills
- Results- Driven
- Adaptability
- Strong communication and interpersonal skills
Certification
Expected in 2025
- Certificate in Spanish for Business and Professional Communication- York University
Dec 2022
- Certificate of Participation in "Examining Intercultural Competence in Virtual Exchange"- York University
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Experience Associate
Scotiabank
02.2024 - Current
Customer Service Representative
No Frills
01.2021 - 02.2024
Bachelor of Commerce with Honours - Management
York University
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