Andrea Valencia
Ceres
Summary
Adept at leveraging scheduling proficiency and a strong work ethic, I significantly enhanced operational efficiency at Melodia Hospice. My expertise in staff coordination and problem-solving minimized scheduling conflicts by over 30%, showcasing my ability to lead with critical thinking and effective multitasking in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Scheduling Coordinator
Melodia Hospice
08.2024 - Current
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Managed complex scheduling software, leading to reduction in double bookings and scheduling conflicts.
Staffing Coordinator
First Choice Home Health & Hospice
09.2022 - 10.2023
- Verified payroll, vacation and sick time hours to support accounting processes.
- Developed and facilitated new-hire orientations.
- Facilitated smooth employee transitions with comprehensive onboarding program.
- Managed a database of qualified candidates, ensuring accuracy and up-to-date information to expedite the hiring process.
- Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
Intake Coordinator
American Home Health and Hospice
02.2018 - 08.2022
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
Education
High School Diploma -
Endavor High School
Ceres, CA06-2010
Skills
- Problem-solving
- Strong work ethic
- Data entry
- Verbal and written communication
- Teamwork and collaboration
- Time management skills
- Attention to detail
- Staff coordination
- Scheduling proficiency
- Critical thinking
- Effective multitasking
- Deadline oriented
Timeline
Scheduling Coordinator
Melodia Hospice
08.2024 - Current
Staffing Coordinator
First Choice Home Health & Hospice
09.2022 - 10.2023
Intake Coordinator
American Home Health and Hospice
02.2018 - 08.2022
High School Diploma -
Endavor High School
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