Summary
Overview
Work History
Education
Skills
Leadership Experience
Timeline
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Andrea Thorne

St. John’s,NL

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service and debt collection. Experienced communicator with strong negotiation skills and excellent attention to detail.

Overview

6
6
years of professional experience

Work History

Waitress/Supervisor

McNiven’s Pub
05.2022 - Current
  • Successfully trained new employees with business expectations and practices
  • Cultivated warm relationships with customers to ensure repeat business
  • Established team strengths and weaknesses, provided recommendations to management to boost performance
  • Responsible for managing staff of 10 to ensure business ran smoothly
  • Assisted in creation of marketing plans to increase sales and brand awareness
  • Coordinated and managed events such as concerts and fundraisers
  • Worked closely with external stakeholders for promotional events to increase sales
  • Worked with POS system to place orders, manage bills and analyze sales trends.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.

Spin Instructor

Rogue Cycle Club
08.2023 - Current
  • Developed and executed successful spin classes for upwards of 30 clients
  • Assisted with the development of marketing and promotional campaigns to increase profits
  • Enhanced client experience by creating a supportive and motivational environment
  • Participated in continuous training to better my skills, and provide a better experience for the client.

Collections/Compliance Officer

Canada Revenue Agency
08.2021 - 03.2023
  • Increased debt collection by cold calling upwards of 40 accounts per day
  • Developed repayment arrangements and monitored repayments of debt along with informing clients of their business responsibility with government tax laws
  • Conducted account research and analysis to raise assessments on outstanding accounts
  • Consistently hit productivity targets to close outstanding accounts resulting in reaching team goals of 80% compliance rate
  • Successfully worked with a remote team overcoming challenges and providing support to other team members.
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.
  • Used skip tracing and other techniques to locate debtors.

Supervisor

The Bigs Ultimate Sports Grill
01.2018 - 01.2021
  • Managed a team of 20 employees in both front and back of house operations
  • Successfully reconcile daily cash flow to ensure accuracy
  • Recruited and trained new employees, provided support and ensured consistency among training.

Education

Bachelor of Business Administration -

Memorial University
St. John’s, NL
05.2018

Skills

  • Leadership experience
  • Computer proficiency
  • Time Management
  • Attention to detail
  • Account Management
  • Skip Tracing
  • Customer Advising and Referral
  • Negotiation
  • Client Relations
  • Payroll Processing
  • Account Investigation

Leadership Experience

  • The Bigs Ultimate Sports Grill, St. John’s, NL, Supervisor, 2018-2021,

      Managed a team of 20 employees in both front and back of house operations, Successfully reconcile daily cash flow to ensure accuracy,                               

      Recruited and trained new employees, provided support and ensured consistency among training

  • Breakfast Program, St. John’s, NL, Volunteer, 2018-2021,

     Prepared breakfast for 50 plus elementary school children, Supported school program in educating children on healthy food choices, Created a   

     warm inviting environment for school aged children

Timeline

Spin Instructor

Rogue Cycle Club
08.2023 - Current

Waitress/Supervisor

McNiven’s Pub
05.2022 - Current

Collections/Compliance Officer

Canada Revenue Agency
08.2021 - 03.2023

Supervisor

The Bigs Ultimate Sports Grill
01.2018 - 01.2021

Bachelor of Business Administration -

Memorial University

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Andrea Thorne