Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Andrea Thompson

Toronto,ON

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

20
20
years of professional experience

Work History

Legal Claims Clerk

Reliance Home Comfort
03.2020 - Current
  • Processed Leaking Water Heater Claims with Customers, Lawyers and Insurance Companies
  • Prepared all court documents for trial in Small Claims Court and Superior Court
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Cash Manager

Canadian Tire
11.2018 - Current
  • Responsible for maintaining a clean and safe work environment for all staff
  • Responsible for training new cashiers and creating policies to help improve business process
  • Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
  • Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.

Lien Registration Co-ordinator

Reliance Home Comfort
05.2012 - 03.2020
  • Responsible for registering/discharging and postponing liens in Teraview
  • Great knowledge of Geo Warehouse
  • Responsible for reviewing and approving Postponements and Temporary Discharges
  • Issuing payout statements and assumption packages to lawyers and real estate agents
  • Responsible for speaking with lawyers, customers and banks to provide information needed to resolve any issues

Portfolio Manager for Commercial Accounts

Reliance Home Comfort
02.2009 - 05.2012
  • Responsible for managing all issues within the Commercial, HVAC and COD portfolio
  • Follow up and resolve any issues customers may have
  • Collecting outstanding balances on all past due accounts
  • Attended offsite meetings with clients to resolve conflicts within accounts
  • Informed existing clients about water heaters, HVAC systems and Protection Plans Reliance offers

Customer Relations Specialist

Municipal Property Assesment Corporation
01.2007 - 02.2009
  • Provided exceptional customer service by resolving taxpayer concerns raised through enquires/ requests for information, requests for reconsideration and appeals.
  • Processed tax appointments, Vacancy Rebate Applications
  • Reviewed preliminary values prior to release of new valuation base year
  • Informed clients about their assessed values as well as property taxes

Education

No Degree - Crisis Intervention in Domestic Violence

Seneca College of Applied Arts And Technology
North York, ON

Skills

  • Computer Proficiency
  • Leadership experience
  • People Skills
  • Problem-solving and Negotiation skills
  • Ability to work as part of a team or independently
  • Ability to adapt quickly

Accomplishments

  • Received the top honor of winning The Presidents Award 2019 for outstanding work ethic
  • Over 20 years of Customer Service experience
  • Able to consistently meet and exceed company targets
  • Supervised team of over 20 staff members.
  • Strong high-volume service abilities

Timeline

Legal Claims Clerk

Reliance Home Comfort
03.2020 - Current

Cash Manager

Canadian Tire
11.2018 - Current

Lien Registration Co-ordinator

Reliance Home Comfort
05.2012 - 03.2020

Portfolio Manager for Commercial Accounts

Reliance Home Comfort
02.2009 - 05.2012

Customer Relations Specialist

Municipal Property Assesment Corporation
01.2007 - 02.2009

No Degree - Crisis Intervention in Domestic Violence

Seneca College of Applied Arts And Technology

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Andrea Thompson