Andrea Tescum
Palmdale
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
20
20
years of professional experience
2003
2003
years of post-secondary education
Work History
Security Supervisor
Allied Universal Security
El Segundo
09.2016 - 01.2026
- Supervised security team to ensure safety protocols were followed.
- Conducted regular patrols to monitor premises and prevent unauthorized access.
- Trained new staff on security procedures and emergency response protocols.
- Coordinated with local law enforcement for incident reporting and investigations.
- Implemented security measures to enhance facility safety and reduce risks.
Customer Service Agent Remote
Sears Call Center
Los Angeles
05.2010 - 09.2016
- Provided exceptional customer service in high-volume call center environment.
- Resolved customer inquiries and complaints using company policies and procedures.
- Collaborated with team members to streamline processes and improve service delivery.
- Assisted customers with product information, order status, and returns processing.
- Maintained knowledge of promotions, policies, and product offerings to assist customers effectively.
- Actively listened to customer needs to provide tailored support and solutions.
Customer Service Call Center Representative
Ralphs Grocery Store
Santa Monica
06.2006 - 03.2010
- Assisted customers with inquiries and product information.
- Processed transactions using point-of-sale systems efficiently.
- Resolved customer complaints to ensure satisfaction and loyalty.
- Provided support to team members during busy periods.
- Collaborated with management to improve service protocols.
Education
Manual Arts High School
Los Angeles Skills
- Security operations
- Risk management
- Team supervision
- Emergency response
- Customer Service
- Problem solving
- Effective communication
- Conflict resolution
- Active listening
Timeline
Security Supervisor
Allied Universal Security
09.2016 - 01.2026
Customer Service Agent Remote
Sears Call Center
05.2010 - 09.2016
Customer Service Call Center Representative
Ralphs Grocery Store
06.2006 - 03.2010
Manual Arts High School