Andrea Szucs
Carleton Place,ON
Summary
I am writing to enquire about a job position opening you have available within your company . I love working with people I'm a supportive, compassionate, patient and hard working individual. I have 9 years experience in Customer Service, data entry and handling escalations in a professional manner. Over the years I have developed excellent customer service skills and I believe that I'm qualified to meet your needs. I am an energetic, reliable individual. I have good organizational skills and excellent spatial awareness . I use time efficiently and am able to maintain composure and a positive attitude. I would be pleased to come in for an interview at your convenience. If you have any questions or concerns, please do not hesitate to contact me. You can reach me on my cell at (226)749-4303. Thank you for considering my resume.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Misty River Introductions
Carleton Place, Canada
01.2025 - Current
- Making outbound calls to clients
- Receiving inbound calls from customers
- Handling escalations
- Computer data entry
- Receiving and sending emails to clients
- Sales
Call Centre Agent / Customer Service Specialist
Ontario One Call , Call Before You Dig - Call Centre
Guelph, Canada
06.2022 - 05.2023
- Receiving inbound calls from customers
- Making outbound calls to customers
- Dispatching emergency's
- Providing excellent customer service
- Multitasking in a fast paced environment
- Working with Microsoft office
- Dealing with escalations
- Filling out locate requests for customers
- Using Google and GIS maps
- Advising customers about company policy and procedures
School Bus Driver
Switzer-CARTY Transportation
Guelph, Canada
07.2019 - 06.2022
- Providing transportation for students to school and back
- Washing buses
- Cleaning buses
School Bus Driver
Sharp Bus Lines Limited
Kitchener, Canada
01.2019 - 06.2019
- Providing transportation for students to school and back
Administrative Assistant / Customer Service Rep / Delivery Driver
The Delivery Guys
Kitchener, Canada
04.2017 - 03.2019
- Running the warehouse
- Putting away inventory
- Computer data entry
- Preparing billing
- Filing documents
- Answering phones
- Completing administrative tasks
- Providing excellent customer service
- Delivering different products to customers
School Bus Driver
Sharp Bus Lines
Guelph, Canada
01.2016 - 08.2017
- Providing transportation for students to school and back
- Washing buses
- Doing charters for other events
Customer Service Representative / Call Centre Agent
Ontario One Call (call before you dig)
Guelph, Canada
10.2007 - 09.2015
- Help Desk Agent
- Look Up Department Agent
- Quality Assurance Analyst
- Assistant Manager
- Working in a fast pace office setting environment
- Filing paperwork
- Providing training for employees
- Supervising employees
- Working with customers on a daily basis
- Help carry out the directives of the manager
- Ensuring that the staff / employees provide exceptional customer service
- Also doing data entry on the computer filling out locate requests for customers
- Completing special projects
- Analyzing phone calls for quality to make sure we provide excellent customer service
- Dispatching emergencies to locators on a daily basis
- Answering incoming calls
- Making outgoing calls to members
- Using Microsoft Office , Excel, Word, PowerPoint , Outlook
- Using google maps to determine underground utility lines on streets and property's
- Providing customer service over the phone
- Dealing with solving escalations with customers
- Monitoring emergency dispatch and call ins
Education
Commercial Driver's Licence - Class A
02.2026
High school diploma -
John F Ross
Guelph, ON01.1994
Skills
- Customer Service Skills
- Teamwork Skills
- Reliability
- Computer Skills
- Flexibility/Adaptability
- Managing Multiple Priorities
- Communications Skills
- Leadership/Management Skills
- Planning/Organizing
- Problem Solving/Reasoning/Creativity
Certification
- First Aid & CPR Certificate, 08/01/24, 08/01/27
- Drivers Safety Course Training Certificate, 04/01/16, 06/01/17, Successfully completed the Drivers Safety Course how to drive defensively to avoid accidents on the road and learned how to be a safe driver (Certificate Issued) at the time of completion of the course.
- Air Brake Course Certificate, 06/01/24, 06/01/27
Hobbies and Interests
- Focused on living a healthy lifestyle and keeping fit.
- Working out on a daily basis is my biggest passion.
Personalvalues
- Honesty / Integrity / Morality
- Easy to adapt to any changes / Flexible
- Dedicated / Hard Working
- Dependable / Reliable / Responsible
- Positive Attitude / Motivated
- Professional at all times
- Confident / Self Motivated
- Willingness to learn
- Able to work with little or no supervision
Timeline
Customer Service Representative
Misty River Introductions
01.2025 - Current
Call Centre Agent / Customer Service Specialist
Ontario One Call , Call Before You Dig - Call Centre
06.2022 - 05.2023
School Bus Driver
Switzer-CARTY Transportation
07.2019 - 06.2022
School Bus Driver
Sharp Bus Lines Limited
01.2019 - 06.2019
Administrative Assistant / Customer Service Rep / Delivery Driver
The Delivery Guys
04.2017 - 03.2019
School Bus Driver
Sharp Bus Lines
01.2016 - 08.2017
Customer Service Representative / Call Centre Agent
Ontario One Call (call before you dig)
10.2007 - 09.2015
Commercial Driver's Licence - Class A
High school diploma -
John F Ross