Experienced Employment Specialist with over 15 years in the Mental Health Field, working at Southwest Regional Centre in Cedar Springs, ON and Community Living Huronia in Midland, Ontario. Skilled in interpersonal communication and providing exceptional customer service. Proficient in Microsoft Software with a proven track record of leadership within a team setting. Possessing excellent communication skills, adept at defusing stressful situations and creating an orderly and calm environment. Extensive experience working with individuals of all age groups, from children to adults, who exhibit challenging behaviors and disabilities. Capable of providing and promoting coping strategies throughout various stages of development. Able to make sound decisions in high-pressure or emergency situations.