Andrea Stevenson
Ottawa
Summary
Experienced Manager with over 12 years of demonstrated success in overseeing all aspects of business operations, including a strong focus on human resources pillars. Currently pursuing a Human Resources Management program with York University. Proven track record of effectively leading teams and implementing HR strategies to optimize employee performance and organizational success. Skilled in recruitment, training and development, performance management, employee relations and team engagement. Ready to apply academic knowledge and practical experience to drive HR excellence in your organization. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
13
13
years of professional experience
Work History
People Experience and Operations Manager
Apple Canada
06.2022 - Current
- Increased employee engagement by implementing team-building activities and open communication channels.
- Developed a positive work environment through active listening, empathy, and providing constructive feedback.
- Developed training programs tailored to individual needs, enhancing skills and boosting job satisfaction levels.
- Championed diversity initiatives within the workplace, promoting inclusivity and equal opportunities for all employees.
- Contributed to talent acquisition efforts by participating in interviews, evaluating candidates based on potential fit within the organization.
- Facilitated conflict resolution between team members, fostering an atmosphere of trust and collaboration among colleagues.
- Championed continuous improvement initiatives by encouraging open feedback and implementing effective solutions to address identified concerns.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
General Manager
Bath And Body Works
06.2021 - 06.2022
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
General Manager
Sephora Canada
07.2011 - 06.2021
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Education
Human Resources Management
York University
Toronto, ON03.2025
Public Relations Practitioner Certificate
Algonquin College
Ottawa, ON07.2008
Skills
- Superb interpersonal skills
- Human Resources Department Processes
- Staff recruiting and retention
- Adaptability and Flexibility
- Performance Management Systems
- Self Motivation
Timeline
People Experience and Operations Manager
Apple Canada
06.2022 - Current
General Manager
Bath And Body Works
06.2021 - 06.2022
General Manager
Sephora Canada
07.2011 - 06.2021
Human Resources Management
York University
Public Relations Practitioner Certificate
Algonquin College
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