Andrea Steinberg

Burlington,ON

Summary

Dynamic and engaging professional with a strong background in hospitality. Proven ability to deliver exceptional customer service while effectively multitasking in high-pressure environments. Friendly and upbeat personality, who is committed to ensuring a smooth and positive customer experience.

Overview

years of professional experience

Certification

Work History

Bartender/Bottle Server

Level Nightclub

Niagara Falls, Ontario

03.2025 - Current

Prepare cocktails, and served wine, draft, and bottled beer.
Serve both alcoholic and nonalcoholic drinks, following standard recipes and procedures.
Effectively multitask within fast-paced environment.
Manage accurate bar tabs and process cash and credit card transactions.
Collaborate closely with a diverse group, providing a safe drinking space
Closely follow alcohol awareness procedures to prevent intoxicated guests.
Organize bar supplies and replenishment stock as needed.
Ensure that customers received high-quality service.
Process payments accurately and efficiently with POS system.
Assist with customer requests and answer questions to improve satisfaction.

Lead Host/Food Runner

Milestone's Grill + Bar

Burlington, Ontario

02.2022 - 06.2024

Greeted customers and escorted them to assigned tables according to server rotation.
Assisted staff by serving food and beverages or bussing tables.
Scheduled reservations, managed large group events, and accommodated special requests.
Delivered great service and support to help maintain a loyal clientele.
Accepted payments from guests for take-out foods, Uber, and Skip.
Resolved customer service and food-related issues to maintain guest satisfaction.
Monitored restaurant occupancy and adjusted seating as needed.
Adhere to all food safety and sanitation regulations, promoting a clean, safe dining environment.
Answered telephone to provide dining information and take reservations.

Education

Flight Services (FLS)

Fanshawe College of Applied Arts And Technology

London, None

04-2025

Skills

Highly reliable
Professional appearance
Strong multitasking
Clear and effective communicator
Safety procedures
Engaging personality

Conflict resolution
Telephone skills
Greeting clients
Service-oriented mindset
Customer and client relations

Affiliations

yoga, boating, makeup artistry, travel, and animal care

Languages

English

Full Professional

French

Limited