Andrea Steinberg
Burlington,ON
Summary
Knowledgeable Cabin crew with solid background in delivering exceptional passenger service and ensuring safety compliance. Proven track record of managing difficult situations and providing excellent customer care. Demonstrated ability to communicate effectively and resolve conflicts efficiently and respectfully.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Host
Shoeless Joes Sports Bar And Grill
02.2024 - 09.2024
- Working with open table.
- Worked Mon-Fri open.
- Lead host on sporting events- UFC,NHL Etc,.
- Helped to train new hosts joining our team.
- Lead expo and support
- Managed reservations
- Walk-in guests and reduced wait times.
- Provided customer satisfaction by promptly greeting and seating guests upon arrival.
- Assisted servers with food running/drinks during busy hours to ensure fast service for all guests.
- Maintained an organized host stand, including menus, reservation logs, and seating charts.
Host/Expo/Hostess Manager
Milestones Grill And Bar
01.2022 - 12.2023
- worked with open table to manage reservations and add notes to large parties.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- table rotation for servers to help workload distribution, and improve service quality.
- Was trained and trained other hosts/MODS on expo as well as delivery systems like Uber Eats, Skip The Dishes and DoorDash.
- Head food runner on friday and saturdays to keep a proper flow from the kitchen to tables.
- Developed a relationship with regulars during the week
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
HOST
Beer Town
07.2021 - 11.2021
- Greeted guests and managed wait time expectations.
- Tracked seating availability using smart table.
- Answered telephone inquiries and provided information.
- Take party reservations.
- Cleaned and restocked counter areas, replenished and checked supplies.
- Schedule and confirm reservations.
- Managed take-out orders.
- Completed closing duties.
- Helped train new hosts/hostess.
Education
High School Diploma -
Dr. Frank J. Hoyden Secondary School
06.2024
Skills
- Customer service
- First aid
- Attention to detail
- Time management
- Team collaboration
- Hospitality service expertise
- Flight safety
- Conflict resolution
- Aviation regulations
Languages
French
Limited Working
Certification
- Smart Serve Alcohol Certification - Alcohol and Gaming Commission of Ontario (AGCO)
- ServSafe Food Handler's Certification
Timeline
Host
Shoeless Joes Sports Bar And Grill
02.2024 - 09.2024
Host/Expo/Hostess Manager
Milestones Grill And Bar
01.2022 - 12.2023
HOST
Beer Town
07.2021 - 11.2021
High School Diploma -
Dr. Frank J. Hoyden Secondary School
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