Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Andrea Stein-Langenfeld

Oakville,ON

Summary

I am an independent, strong yet sensitive mother of 3 children who has a passion and goal to help others, I have had many different work and life experiences which I am grateful for and can apply to in many areas. With that along with my diploma, I am determined to support, guide and walk alongside those in need. I am a walking testimony that there is hope and a better future for those willing to accept it and I want to share and empower those struggling persons wether immigrants, elders, children, families or traumatized individuals, I want to make a change and guide them towards something better. This is my passion and I know I will change lives. I'm committed and ready.

Overview

15
15
years of professional experience

Work History

Stay at Home Mom

My Children
09.2010 - 01.2021
  • Maintained order and discipline with creative strategies focused on keeping my young children occupied and entertained during important lessons
  • Managed simultaneous needs of my 3 children with organized schedules
  • Delivered effective education based on sound principles and clear objectives during the last year of online schooling in this covid pandemic
  • Helped them build learning and study skills to achieve life-long educational goals
  • Conquered challenges of working with highly energetic children and online schooling
  • Observed my children and recorded activities, maintained daily records and created safe environments during activities, meals and naps
  • Used various methods to keep my 10 year old with ADHD focused and engaged in class
  • Made sure that no matter what life throws at us, we're safe, provided for and together as a little family.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Identified issues, analyzed information and provided solutions to problems.

Customer Service Associate

Good Books
08.2019 - 03.2020
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints
  • Processed customer account changes
  • Shared detailed information regarding products to help customers make decisions
  • Assessed customer needs and upsold products and services to maximize store sales
  • Answered inbound calls daily and directed to designated individuals
  • Helped to organize special fundraiser library nights/christmas special events
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor
  • Consulted with customers to determine best methods to resolve service and billing issues
  • In charge of accepting and entering shipped inventory and accounts receivable
  • Maintained healthy relationships with customers.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Streamlined communication with clients for improved service experiences and increased loyalty.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Managed high call volume with exceptional time management skills, minimizing wait times for customers.
  • Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
  • Provided personalized support for each client, tailoring solutions based on individual circumstances and preferences.
  • Conducted follow-up calls to ensure complete satisfaction after issue resolution or product purchase completion.
  • Cultivated lasting client relationships through consistent reliability and dedication towards achieving mutually beneficial results.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled billing and payment issues following guidelines, resolving disputes properly.
  • Provided product and service recommendations to guide customers on products to meet varying needs.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.

Makeup Artist

HGTV-Bryan Baeumler
06.2006 - 04.2010
  • Suggested personalized skin care routines for all clients, keeping skin type and skin conditions in mind
  • Applied makeup to clientele to cover imperfections and create new looks
  • Employed artistry and technique expertise by working directly with Bryan Baeumler and any other person to be filmed
  • Traveled throughout the GTA and cottage country to film episodes
  • Ordered makeup materials and equipment from suppliers when inventory was running low
  • Fostered clean and sanitary work environment to protect customers and staff from infection
  • Introduced modern techniques such as airbrush makeup for high definition television
  • Was a team player with cast and crew.
  • Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
  • Increased customer loyalty through exceptional service and tailored makeup applications.
  • Collaborated with photographers and stylists to achieve desired looks for photoshoots, ensuring high-quality results.
  • Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
  • Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
  • Supported production teams on film sets by maintaining actors'' makeup throughout shoot days, ensuring continuity and consistency within scenes.
  • Mastered an extensive range of cosmetics products, enabling versatile service offerings tailored to diverse clientele needs.
  • Applied makeup in accordance with clothing style.
  • Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
  • Applied various layers of makeup to performers and customers to obtain necessary effect and look.
  • Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.

Education

Diploma - Social Service Worker

Sheridan College Institute of Technology And Advanced Learning
Oakville, ON

Diploma - Cosmetic Techniques And Management

Sheridan College Institute of Technology And Advanced Learning
Oakville, ON
08.2022

Associate of Arts - General Arts

Briercrest College And Seminary
Caronport, SK
04.2006

Skills

  • Team collaboration
  • Quizzes, tests and exams
  • Knowledge in problem solving
  • Behavioral/cognitive skills development
  • Interdisciplinary teaching
  • Organization and Time Management
  • Analytical Thinking
  • Troubleshooting
  • Google Drive
  • Time Management
  • Social Perceptiveness
  • Flexible and Adaptable
  • Verbal Communication
  • Organization

Languages

English
Native or Bilingual

Timeline

Customer Service Associate

Good Books
08.2019 - 03.2020

Stay at Home Mom

My Children
09.2010 - 01.2021

Makeup Artist

HGTV-Bryan Baeumler
06.2006 - 04.2010

Diploma - Social Service Worker

Sheridan College Institute of Technology And Advanced Learning

Diploma - Cosmetic Techniques And Management

Sheridan College Institute of Technology And Advanced Learning

Associate of Arts - General Arts

Briercrest College And Seminary

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Andrea Stein-Langenfeld