Andrea Sosa
Watsonville
Summary
As a Rehabilitation Technician, I support patient recovery by assisting with therapeutic exercises, monitoring vital signs, and maintaining treatment areas. I work under the guidance of therapists to implement care plans, and ensure a safe and comfortable environment. My goal is to help patients regain their physical abilities and improve their quality of life through dedicated and compassionate care.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Rehabilitation Technician
RPM
08.2024 - Current
- Assisted patients in therapeutic exercises to enhance mobility and strength.
- Monitored patient progress, providing feedback to therapists for treatment adjustments.
- Maintained and organized rehabilitation equipment, ensuring readiness for use during sessions.
- Educated patients on home exercise programs to promote ongoing recovery and wellness.
Direct Support Professional Caregiver
Next Step Living
02.2023 - 12.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
- Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
- Provided reliable transportation for clients to attend medical appointments, social outings, or other community-based events as needed.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Helped clients manage money, pay bills, and shop for groceries or personal items.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Managed medications for clients, ensuring proper dosages were taken on schedule and any side effects were promptly reported to healthcare professionals.
- Ensured a safe and comfortable living environment for clients through regular housekeeping tasks and proactive maintenance reporting.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Promoted healthy lifestyles for clients by assisting with meal planning, grocery shopping, and preparing nutritious meals.
- Established trust-based relationships with clients by consistently demonstrating respect, empathy, reliability, and genuine concern for their wellbeing.
Sales Associate/Cashier
La Michoacana
09.2018 - 06.2019
- Ice cream scooper, cashier, closer (duties are to deep clean after we close make sure it's ready to open right back up the following day).
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Mobile Technician
Market Resource Company
10.2018 - 12.2018
- Managed appointment scheduling efficiently, maximizing productivity while maintaining high levels of customer satisfaction.
- Delivered exceptional customer service through clear communication and empathy during challenging situations.
- Meticulously documented repair procedures, contributing to an extensive knowledge base within the team.
- Educated clients on proper device care to minimize future damage and improve longevity of their equipment.
- Performed comprehensive device evaluations to provide clients with detailed repair estimates and options.
- Maintained accurate inventory records, ensuring seamless supply chain management for parts and components.
- Streamlined repair processes with the implementation of new diagnostic tools and techniques.
- Completed complex device repairs under tight deadlines, meeting or exceeding client expectations consistently.
Cashier and Sales Associate
Lots of stuff
07.2016 - 10.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Security
Merced County Fair
06.2015 - 06.2016
- Ensured data security with the implementation of Oracle Advanced Security features, safeguarding sensitive information.
- Maintained premises security for personnel safety and loss prevention.
- Prepared and monitored communication and security systems to supplement security essentials.
- Developed reasonable and cost effective recommendations for security improvement.
- Followed company, safety, security policies, and procedures.
- Reduced security risks by providing efficient emergency response management.
- Followed designated loss prevention, security and safety practices.
- Provided security and safety to school staff and students.
Cater, host, & cashier
Gateway Gardens
06.2014 - 04.2016
- Catering for parties such as weddings, quinceneras, babyshower's and much more.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Education
High School Diploma -
Yosemite High
Merced, CA06.2014
Skills
- Disability Awareness
- Community Integration
- Patient Care
- Healthcare coordination
- Daily living assistance
- Multitasking and Organization
- Client documentation
- HIPAA Compliance
- Patient Management
- Excel
- Customer Service
- Microsoft Office
- Inventory
- Filing
- Data Entry
- POS
- Retail Sales
- Senior care
- Experience with children
- CPR (5 years)
- Home Care
- Incident Reporting
- Case Management
- Nutrition
- Medication Administration
Certification
- First Aid Certification
- CPR Certification
- Driver's License, 06/01/20, 06/30/26
- Certified Home Health Aide, 02/01/21, 02/28/26
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
Spanish
Native or Bilingual
Timeline
Rehabilitation Technician
RPM
08.2024 - Current
Direct Support Professional Caregiver
Next Step Living
02.2023 - 12.2024
Mobile Technician
Market Resource Company
10.2018 - 12.2018
Sales Associate/Cashier
La Michoacana
09.2018 - 06.2019
Cashier and Sales Associate
Lots of stuff
07.2016 - 10.2016
Security
Merced County Fair
06.2015 - 06.2016
Cater, host, & cashier
Gateway Gardens
06.2014 - 04.2016
High School Diploma -
Yosemite High
Similar Profiles
Tiffany LoveTiffany Love
Leasing Manager at RPMLeasing Manager at RPM
Lennox Clarke JRLennox Clarke JR
Assistant Community Manager at RPMAssistant Community Manager at RPM
Melisa JacksonMelisa Jackson
Community Manager at RPMCommunity Manager at RPM
Grant MeyersGrant Meyers
Paramedic at American Medical Response, AMRParamedic at American Medical Response, AMR
Rolando OrtegaRolando Ortega
General Merchandise Expert at TargetGeneral Merchandise Expert at Target