ANDREA SMITH
London,ON
Summary
20 Years of Office administrative assistance, reception and customer service experience; Proficient in use of Microsoft Office, multi-line phone systems, welcome visitors, logistics, business communication, document file management and database management Knowledgeable in data entry; highly attentive to detail, values accuracy and efficiency Clerical skills, typing, filling, organizing mail accurately, meeting preparation and office equipment operations
Overview
8
8
years of professional experience
Work History
Self-Employed
Hatter Smith Studios
2016 - Current
- Designed, constructed, and sewed custom-made clothing and costumes
- Mended various sewn and commercially manufactured garments for clients
- Small Project management, including, time sensitive and long-term projects
- Conducted Business/Customer financial transactions
- Collaborated with Clients and Developed personalized capsule wardrobe for client projects.
- Selected fabrics, patterns and trims to use in final designs and meet desired aesthetics and quality standards.
- Sketched artistic and fresh designs for consideration.
- Maintained open communication channels between different departments to ensure cohesive execution of projects from conception to completion.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Customer Service Representative
Agilus Work Solutions
- Answered incoming calls in a fast paced, call centre environment
- Processed customer orders and promoted additional products and services
- Resolved complaints in a professional manner and accelerated serious issues to management
Administrative Assistant/Reception
Randstad
- Completed temporary placements as an administrative clerk, receptionist, and administrative support
- Completed administrative tasks, including file document management, data entry, scheduling, and reception
- Answered/transferred calls using multiline phone systems, gathered information from customers
Administrative Assistant/Clerical
Office Team
- Short Term administrative assistance, public facing customer service, corporate call center representative
- Completed administrative tasks, including filing, data entry, and scheduling, AP/AP customer data management
- Answered and transferred calls using multiline phone systems, provided excellent customer service
Administrative Assistant
Finegold Alexander & Associates Inc.
- Provided reception support in a fast-paced setting, including screening, and transferring calls
- Completed data entry, maintained company database and calendars, counted inventory/ordered new supplies
- Wrote business letters and coordinated incoming and outgoing courier deliveries
- Filed and collated documents, maintained off-site records storage, coordinated venues/catering
- Provided inter-department support for executive team, marketing staff, accounting department
Business Operations
Legion Of Doom
09.2016 - 12.2022
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Demonstrated a high level of initiative and creativity.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Administrative Assistant
AllStaff Inc.
- 01.2020
- Virtual Receptionist; Answered calls from various clients across Canada and the United States
- Read screens/followed prompts to resolve client issues, performed data entry of client interactions
- Ensured that related documentation and web-form data was properly entered and uploaded
Skills
- Customer Service
- Written Communication
- Organizational Skills
- Relationship Building
- Networking
- Excellent Communication
- Computer Skills
- Project Management
Education Certificates
- Bachelor of Arts Combined Honours, University of Western Ontario, London, ON, 2000
- Administrative and Clerical Training, Pathways Skill Development (PCC # 104519), London, ON, 2019
- WHMIS, Express Employment Professionals, London, ON, 2022
- Worker Health and Safety Awareness in 4 Steps, Certificate of Completion, London, ON, 2022
- CPR/First Aid, Pathways Skill Development, London, ON, 2019
- Small Business Planning Workshop, London Small Business Centre, London, ON, 2018
- TriOS Business College, Accounting and Payroll Specialist Certificate Program, currently enrolled, London, ON, 2024
Volunteer Experience
Manager - Business Operations, Legion of Doom, Non-Profit Fundraising Group, London, ON, 2016 – 2022
Languages
English
Timeline
Business Operations
Legion Of Doom
09.2016 - 12.2022
Self-Employed
Hatter Smith Studios
2016 - Current
Customer Service Representative
Agilus Work Solutions
Administrative Assistant/Reception
Randstad
Administrative Assistant/Clerical
Office Team
Administrative Assistant
Finegold Alexander & Associates Inc.
Administrative Assistant
AllStaff Inc.
- 01.2020
Similar Profiles
Jackson FletcherJackson Fletcher
Technician at The Mad Hatter CompanyTechnician at The Mad Hatter Company
Cera TennysonCera Tennyson
Office Administrative Assistant at Top Hatter IncOffice Administrative Assistant at Top Hatter Inc
Anna MayrischAnna Mayrisch
Translation and Social Media Intern at Hatter SocietyTranslation and Social Media Intern at Hatter Society
Hirra BalochHirra Baloch
Clinical Laboratory Assistant at DynacareClinical Laboratory Assistant at Dynacare
Dona XavierDona Xavier
Direct Support Worker at Community Living LondonDirect Support Worker at Community Living London