Andrea Sitton
San Francisco
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over 7-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
10
10
years of professional experience
Work History
Showroom Manager
Ferguson
05.2023 - Current
- Collaborated with company leadership on strategic planning initiatives to optimize profitability and long-term success of the showroom.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies. Exceeding a fiscal year budget of 8 million dollars.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Showroom Sales Consultant
Ferguson
04.2020 - 05.2023
- Collaborated closely with eCommerce team to ensure consistent product representation across online platforms and brick-and-mortar stores.
- Was part of the omnichannel acquisition, building a roadmap to merge online platform with our brick and morter showrooms.
- Established expert in the kitchen and bath industry, building a large book of clients including architects, interior designers and builders.
- Wrote and maintained an average of a million dollars in open orders at one time. While hitting and exceeding a monthly budget of $300,000.
- Provided world class customer service with a focus on luxury selling.
Customer Service Representative
Ferguson
05.2018 - 04.2020
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Worked one on one with sales consultant to assist with administrative tasks in order to maintain good customer service.
Inside Sales Associate
Premier Bath & Kitchen
05.2017 - 05.2018
- Engaged customers through phone calls, showroom visits and product demonstrations
- Met record-keeper requirements with detailed reports and thorough account information
- Organized and coordinated work for outside sales team members.
Director
CBS 13/ CW 31
05.2014 - 05.2017
- Production for the live television broadcast, Good Day Sacramento, promoted to direct the live morning show
- Responsible for all production aspects, including monitoring all live shot and in-studio cameras, managing digital play-out, managing all CGs/ electronic graphics, managing production crew and on-air talent
- Created and developed segment ideas, proofread all news stories prior to airing, as well as maintain professional relationships with popular local figures.
Education
Communication Design with an Option in Media Arts -
California State University Chico
Chico, CA05.2013
Skills
- Proficient in SalesForce
- Adaptive thinking
- Customer relations
- Self motivated
Timeline
Showroom Manager
Ferguson
05.2023 - Current
Showroom Sales Consultant
Ferguson
04.2020 - 05.2023
Customer Service Representative
Ferguson
05.2018 - 04.2020
Inside Sales Associate
Premier Bath & Kitchen
05.2017 - 05.2018
Director
CBS 13/ CW 31
05.2014 - 05.2017
Communication Design with an Option in Media Arts -
California State University Chico
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