Andrea Sinclair
Gravelbourg,SK
Summary
Proven multitasker and team collaborator with experience at Wheatland Pub & Eatery. Enhanced service efficiency and elevated customer satisfaction. Strong skill set in POS operation and exceptional customer service. Fostered positive work environments and successfully reduced cash discrepancies. Demonstrates strong work ethic, keen attention to detail, and commitment to quality control.
Overview
12
12
years of professional experience
Work History
Server/bartender
Wheatland Pub & Eatery
04.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Assistant Manager/barista
Cafe Paris
04.2022 - 06.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing
Server/ Bartender
Wylie’s Pub
08.2015 - 03.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Assistant Manager
Shoppers Drug Mart
09.2012 - 08.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Education
Bachelor Of Arts - Sociology
University of Regina
Regina, SKGrade 12 -
FW Johnson Collegiate
Regina, SKSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Service prioritization
- Team collaboration
- Supply restocking
- Quality control
- Suggestive selling
- Point of sale operation
- Task prioritization
- Item promotion
- Multitasking and organization
Languages
English
Native or Bilingual
Timeline
Server/bartender
Wheatland Pub & Eatery
04.2023 - Current
Assistant Manager/barista
Cafe Paris
04.2022 - 06.2023
Server/ Bartender
Wylie’s Pub
08.2015 - 03.2022
Assistant Manager
Shoppers Drug Mart
09.2012 - 08.2015
Bachelor Of Arts - Sociology
University of Regina
Grade 12 -
FW Johnson Collegiate
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