Andrea Fischer
Elmwood
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
13
13
years of professional experience
Work History
Dental Office Receptionist
Brockton Dental
02.2024 - Current
- Promoted a positive office environment through excellent customer service skills and professional demeanor at all times.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Demonstrated strong multitasking abilities while simultaneously managing phone lines, reception area cleanliness, and general administrative duties.
- Acted as a liaison between patients and dental professionals to address concerns or questions regarding treatment plans, billing issues, or insurance coverage.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Enabled smooth transitions between appointments through diligent coordination with clinical staff regarding schedule changes or delays due to emergent situations or cancellations.
- Improved the accuracy of billing processes by diligently verifying insurance coverage information for each patient prior to appointments.
- Reduced wait times by promptly greeting patients upon arrival and completing check-in procedures efficiently.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirming appointments in a timely manner.
- Increased patient retention rates by providing thorough follow-up communications regarding upcoming appointments or necessary treatments.
- Enhanced the overall patient experience by maintaining a clean, organized reception area with up-to-date informational materials and comfortable seating arrangements.
- Conducted efficient end-of-day processes including closing out cash registers, reconciling payment transactions, and preparing daily reports for management review.
- Strengthened relationships with existing patients by consistently providing friendly and professional service during each interaction.
- Helped patients complete necessary medical forms and documentation.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Obtained payments from patients and scanned identification and insurance cards.
- Prepared and processed patient referrals and transfer requests.
Medical Office Administrative Assistant
Dr Doan - Brockton Family Health Organization
11.2022 - 01.2024
- This was a maternity leave coverage position
- Demonstrated excellent multitasking abilities while simultaneously handling various administrative tasks such as answering phones, greeting patients, and data entry.
- Handled sensitive patient information with utmost discretion, adhering to HIPAA guidelines at all times.
- Maintained a clean, organized reception area for a welcoming environment for patients and visitors.
- Supported clinic operations by ordering necessary supplies, managing inventory levels, and coordinating maintenance requests when needed.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Coordinated referral processes for specialist consultations or diagnostic tests requested by physicians.
- Contributed to positive patient experiences by consistently providing friendly interactions and helpful assistance during their visits.
- Enabled effective communication between healthcare providers through accurate transcription of physician notes into electronic health record systems.
- Enhanced office organization by maintaining meticulous medical records and ensuring timely filing of documents.
- Used Telus EMR to schedule appointments for doctor visits and procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Registered patients and completed associated paperwork for accurate records.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Performed various administrative tasks by filing, copying and faxing documents.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Dental Front Office Receptionist
Dulmage Dental Arts
08.2021 - 08.2022
- I left this position when I moved back to Walkerton Aug 2022
- Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Managed patient complaints effectively and empathetically; implementing resolutions in line with office policies and procedures.
- Collaborated with dental team members to maintain a clean, safe, and compliant work environment at all times.
- Contributed to a pleasant atmosphere by greeting patients upon arrival, providing them with relevant paperwork, and guiding them through the check-in process.
- Handled incoming calls professionally and courteously while ensuring accurate message-taking for dental staff followup.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict adherence to HIPAA regulations, ensuring the confidentiality of sensitive patient information at all times.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirming appointments in a timely manner.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Performed various administrative tasks by filing, copying and faxing documents.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Processed medical insurance claims and payments.
- Prepared and processed patient referrals and transfer requests.
- Provided excellent customer service to create positive experiences and build patient trust.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Retail Merchandiser/Shipping and Receiving Clerk
Clares Cycle and Sports
03.2019 - 07.2021
- Organized and maintained displays to achieve clean and appealing product layouts.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Managed inventory levels and product rotation to maximize sales and minimize out-of-stock items.
- Kept work areas neat, clean and free from debris.
- Greeted customers and directed to requested products.
- Received new stock and input values into computer system.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Delivered store policy information to patrons at checkout, reducing customer service complaints and calls.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Established strong relationships with suppliers to ensure timely deliveries of goods, mitigating potential delays or stockouts that could impact customer satisfaction.
- Coordinated with carriers to schedule pickups, optimizing delivery timelines and minimizing delays.
- Received shipments, verifying contents against purchase orders to ensure accuracy and completeness.
Shipping/Receiving Coordinator
Original Foods Limited
08.2013 - 01.2017
- Facilitated timely order processing by ensuring accurate logging and tracking of received items in the database.
- Maintained a safe and orderly work environment, conducting regular inspections and addressing potential hazards promptly.
- Collaborated with purchasing department to resolve discrepancies in shipments, ensuring prompt resolution and customer satisfaction.
- Ensured compliance with industry regulations, maintaining proper documentation for all received goods as required.
- Reduced shipment errors by closely monitoring incoming products and verifying accuracy with purchase orders.
- Increased operational efficiency through diligent oversight of daily tasks such as unloading trucks, checking deliveries against packing slips, categorizing merchandise accurately.
- Managed high-volume periods effectively through strategic workforce allocation during peak hours or seasonal fluctuations.
- Played an integral role in annual inventory audits; diligently counted, verified and logged all stock to maintain accurate records.
- Contributed to the success of cross-functional initiatives by closely collaborating with team members from various departments, ensuring clear communication and timely completion of tasks.
- Implemented inventory control measures to minimize stock discrepancies while maximizing available resources within the warehouse setting.
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Pulled, verified, and packaged items for shipment.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Processed required paperwork to expedite handling of shipped and received goods.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Partnered with representatives from different carriers to arrange materials shipments.
Assistant Manager
Dollarama
07.2012 - 08.2013
- I started out here as a part time cashier and quickly moved up to full time keyholder, then assistant manager within 5-6 months. I left this job as my children were small and I needed something that was strictly days during school hours.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Certificate - Medical Office Assistant With Highest Honours
Stratford Career Institute
Online08-2023
No Degree - Certificate in Office Administration
Stratford Career Institute
Online06-2022
High School Diploma -
Walkerton District Secondary School
Walkerton, ON06-2002
Skills
- Office organization
- Self-motivated and independent
- Billing procedures
- Strong communication skills
- Teamwork and cooperation
- Work prioritization
- Record filing
- Office supply management
- Computer proficiency
- Administrative support experience
- Filing systems
- Computer literacy
- Punctual and reliable
- Interpersonal skills
- HIPAA regulations
- Clerical skills
- Excellent keyboarding skills
Languages
English
Native or Bilingual
Timeline
Dental Office Receptionist
Brockton Dental
02.2024 - Current
Medical Office Administrative Assistant
Dr Doan - Brockton Family Health Organization
11.2022 - 01.2024
Dental Front Office Receptionist
Dulmage Dental Arts
08.2021 - 08.2022
Retail Merchandiser/Shipping and Receiving Clerk
Clares Cycle and Sports
03.2019 - 07.2021
Shipping/Receiving Coordinator
Original Foods Limited
08.2013 - 01.2017
Assistant Manager
Dollarama
07.2012 - 08.2013
Certificate - Medical Office Assistant With Highest Honours
Stratford Career Institute
No Degree - Certificate in Office Administration
Stratford Career Institute
High School Diploma -
Walkerton District Secondary School
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