ANDREA SAUL

• Manage customer inquiries, complaints, and service requests in a timely manner
• Demonstrate excellent customer service while providing support to customers
• Maintain a customer-oriented mindset while resolving customer issues
• Build rapport and trusting relationships with customers
• Accurately address customer inquiries with knowledge of PG&E's products and services
• Utilize problem-solving skills to resolve customer issues
• Remain up-to-date with changes in products and services
• Provide feedback to improve customer service processes
• Follow up with customers to ensure satisfactory resolution of their issues
• Participate in team meetings and other team-oriented activities
• CCSP and PBX trained

Maintained confidentiality in handling sensitive information while performing administrative tasks.

• Processed payroll and certified payroll in compliance with the State of California Department of Industrial Relations.
• Experience entering in Quickbooks, LCP Tracker and Quantum
• Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
• Expedited document processing with accurate data entry and timely filing.

• Managed the patient intake process, ensuring smooth transitions into hospice care
• Facilitated communication between families and hospice staff, providing clear and compassionate updates on patient status
• Provided compassionate support to families, offering guidance and resources during challenging times

• Managed all aspects of daily operations, including member services, staff scheduling, and facility maintenance, ensuring a smooth and efficient workflow
• Supervised and mentored a team of 10 employees, providing training, feedback, and support to enhance their performance and development
• Developed and implemented operational policies and procedures to improve member experience, maintain a safe environment, and ensure compliance with industry regulations
• Successfully implemented team-building strategies to foster a positive and collaborative work environment, leading to improved staff morale and increased member retention