Andrea Saravia
Toronto,ON
Summary
Customer-focused server with experience in fast-paced, high-volume environments. Skilled in multitasking, POS systems, upselling, and delivering exceptional guest service. Proven ability to build rapport with customers, drive sales, and ensure repeat business.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Naan & Kabob
03.2023 - Current
- Greeted and coordinated seating for 65+ customers per shift, ensuring a welcoming and smooth guest experience
- Managed multiple tables efficiently, ensuring high-quality service without compromising guest satisfaction.
- Delivered food and beverages promptly while maintaining focused attention on customer needs and enhancing the dining experience.
- Operated POS system for order entry, bill management, and processing complimentary items, ensuring accuracy and efficiency.
- Collaborated with team members to optimize workflow, providing excellent service during peak hours.
- Utilized upselling techniques to increase sales by recommending menu items, specials, and promotions based on customer preferences.
Dental Receptionist
Esthe-Dent
12.2021 - 12.2023
- Provided administrative and clerical support using EMR software such as Abledent and Excel, ensuring efficient data entry and record management.
- Delivered exceptional customer service by promptly addressing patient inquiries through phone, email, and in-person interactions.
- Greeted and coordinated 20-30 check ins per shift, collected insurance information, and directed patients to their designated areas.
- Communicated with insurance companies to dispute unpaid claims, verify patient coverage, and resolve billing issues, ensuring accurate reimbursement.
Sales Associate
Aldo Shoes
11.2017 - 06.2020
- Organized racks and shelves to maintain visual appeal, strategically showcasing merchandise to engage customers and promote sales.
- Processed cash interactions efficiently while ensuring strict adherence to company cash handling policies and procedures.
- Built strong customer relationships through excellent service, encouraging repeat business and fostering brand loyalty.
- Managed returns, exchanges, and refunds in compliance with store policies, ensuring a positive customer experience and resolving issues promptly.
Education
High School Diploma -
St. John Paul II
Toronto, ON06-2017
Skills
- Strong work ethic
- Cash handling
- Guest engagement
- High volume dining experience
- Prioritizes tasks efficiently
- POS operation
- Health and Safety management
Languages
English
Full Professional
Spanish
Full Professional
Certification
- Smart Serve
Timeline
Server
Naan & Kabob
03.2023 - Current
Dental Receptionist
Esthe-Dent
12.2021 - 12.2023
Sales Associate
Aldo Shoes
11.2017 - 06.2020
High School Diploma -
St. John Paul II
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