Andrea Sanderson-Miller
Administrative Professional
Belleville,Canada
Summary
To obtain a position in office administration that will allow me to utilize and share my organization and office technology skills.
Patient, kind, bi-lingual and experienced administrative support. Committed to perpetual education and mentorship. Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
13
13
years of professional experience
Work History
Receptionist
Belleville Nurse Practitioner Led Clinic
12.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
Integration Aide
Passport Program
03.2019 - Current
- Company Overview: Ontario Agency Supporting Individuals with Special Needs
- Supported the integration of specific student (s), by direct support, or assisting the class teacher in the overall community integration process
- Ontario Agency Supporting Individuals with Special Needs
- Contributed to a safe, supportive learning environment by effectively managing challenging behaviors through proactive intervention strategies.
- Facilitated communication between students, teachers, and parents to ensure a consistent approach to addressing individual needs.
- Developed strong rapport with students, fostering trust and open communication for optimal learning outcomes.
Medical Secretary
McGill University Health Center
06.2012 - 02.2019
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Supported office staff and operational requirements with administrative tasks.
Education
AEC / DEP Or Skilled Trade Certificate - Medical Secretary
Pearson Adult And Career Centre
LaSalle, QC05-2012
Diploma of Professional Studies - Administrative Professional
West Island Career Centre
Pierrefonds, QC04-2009
Skills
- Professional Customer Engagement
- Proficient in Computer Applications
- Administrative Support
- Efficient Data Documentation
- Skilled Mediation Techniques
- Public Health Safety Certification
- Certified in CPR and First Aid
- Accurate Data Entry
Languages
French
Professional Working
English
Native or Bilingual
Boards and Committees
BNPLC - Joint Health and Safety Committee
Co-Chair of Committee, PSHSA Certified
Board of Hastings Condominium Corporation #1
Voting Member
Associatons
International Association of Administrative Professionals
Member, since 2008
Timeline
Receptionist
Belleville Nurse Practitioner Led Clinic
12.2023 - Current
Integration Aide
Passport Program
03.2019 - Current
Medical Secretary
McGill University Health Center
06.2012 - 02.2019
AEC / DEP Or Skilled Trade Certificate - Medical Secretary
Pearson Adult And Career Centre
Diploma of Professional Studies - Administrative Professional
West Island Career Centre
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