Andrea Sanchez Bravo
Burnaby,BC
Summary
Energetic student driven to provide exceptional customer service. Committed to delivering outstanding experiences and consistently meeting objectives through effective work and dedication.
Overview
1
1
year of professional experience
Work History
Crew Member
McDonald's
07.2023 - Current
- Used POS system to enter orders, process payments and issue receipts.
- Increased order accuracy with careful attention to detail when handling customer requests.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Guest Experience Leader
McDonald's
10.2023 - Current
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
- Maintained consistent positive customer feedback.
Sales Associate
La Vie En Rose
06.2023 - 07.2023
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
BHM - Bachelor of Hospitality Management
ACSENDA SCHOOL OF MANAGEMENT
Vancouver, BC03.2027
High School Diploma -
COLOMBO INGLES SCHOOL
Neiva - Huila, Colombia12.2021
Skills
- Leadership skills
- Problem-solving skills
- Work ethic
- Empathy
- Interpersonal skills
- Point-of-sale system operation
- Responsibility
- Goal setting
Languages
English
Full Professional
Spanish
Native or Bilingual
Personal Information
- Age: 19
- Date of Birth: 11/28/2004
- Nationality: Colombian
Timeline
Guest Experience Leader
McDonald's
10.2023 - Current
Crew Member
McDonald's
07.2023 - Current
Sales Associate
La Vie En Rose
06.2023 - 07.2023
BHM - Bachelor of Hospitality Management
ACSENDA SCHOOL OF MANAGEMENT
High School Diploma -
COLOMBO INGLES SCHOOL
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