Andrea Salamy
Welland,ON
Summary
Service-oriented Insurance Broker delivers high-quality customer service by accurately assessing client needs and recommending most useful policies and products. Customer service professional with insurance agency experience, sales, reception and clerical expertise.
Overview
28
28
years of professional experience
Work History
Insurance Broker
Verge Insurance Group
01.2014 - 12.2023
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Expanded the company''s client base through effective networking and relationship-building strategies.
- Assisted clients with claims processing, ensuring a smooth experience during difficult times.
- Calculated quotes and educated potential clients on insurance options.
Bartender/Server
Casa D'Pizza
05.2011 - 02.2020
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Cultivated warm relationships with regular customers.
Transcom Worldwide NA
Customer Service Represenative
06.1996 - 04.2014
- Handled customer inquiries courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues.
- Processed payments and addressed billing concerns.
- Dispatched towing services for autoclub members.
- Excellent communication skills, both verbal and written.
Education
High School Diploma -
Notre Dame College School
Welland, ONNursing Unit Clerk
Niagara College
Welland, ONRIBO
Skills
- Account Management
- Customer service
- Conflict resolution
- Underwriting knowledge
- Policy Coverage Expert
- Customer Follow-Up
- Reception and clerical duties
Languages
English
Elementary
Timeline
Insurance Broker
Verge Insurance Group
01.2014 - 12.2023
Bartender/Server
Casa D'Pizza
05.2011 - 02.2020
Transcom Worldwide NA
Customer Service Represenative
06.1996 - 04.2014
High School Diploma -
Notre Dame College School
Nursing Unit Clerk
Niagara College
RIBO
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