Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

ANDREA RUIZ

Pierrefonds

Summary

Developed strong organizational and data management skills in fast-paced pharmaceutical environment. Transitioning to new field, bringing experience in managing detailed records and ensuring accuracy under pressure. Looking to leverage these skills in dynamic and challenging new role.

Overview

2023
2023
years of professional experience

Work History

Pharmacy Technician

Pharmaprix
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Entered and processed patients' prescriptions into internal system.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Counted, measured, and compounded medications following standard procedures.

Head Cashier and Technician

Uniprix
11.2021 - 02.2023
  • Head Cash & Deliveries
  • - Coordinates deliveries to Centers, internal patients & residence
  • - Issues payments via phone, in person to personal accounts
  • - Assist customers on showing where they can find products
  • - Processing charges to the accounts and filing
  • - Oversee cash and work stations
  • - Taking orders over the phone
  • - Make sure that the ready baskets are properly done
  • - Labeling
  • Technician
  • - Taking note of all the relevant medical details and prescription information
  • - Filling the prescription for the Pharmacist to verify
  • - Counting and categorizing pills
  • - Putting orders away
  • - Processing changes on dispills
  • - Creating new dispills
  • - Billing all medications accordingly
  • - Preparing ingredients for the production of creams, ointments
  • - Ensure that all the patients receives the proper tools to take their medications eg: syringes etc
  • - Entering small prescriptions

Customer Service Representative

Staples Canada
01.2019 - 11.2021
  • - Responsible to take orders for Core and Preferred customers
  • - Process exchange and returns for customers
  • - Respond to emails from customers
  • - Billing
  • - Client Support for Copy & Print online and store

Receptionist

RTZ ERECTOR INC
01.2011
  • - Performed data entry, coordinated and scheduled meetings, draft correspondence, managed incoming/outgoing mail and prepare documents
  • - Transcribed documents for the CEO in English and Spanish
  • - Recorded and monitored limitation periods, timetables and various dead lines
  • - Updated and maintained file information/data

Accountant Assistant

Amhil Enterprise
01.2018 - 12.2020
  • - Accounts Payable
  • - Printing invoices daily
  • - Sent and Receive emails from clients/vendors
  • - Matching and reconciling purchase orders to invoices
  • - Enter invoices
  • - Reconciling vendor statements
  • - Accounts Receivable
  • - Creating Invoices and matching to sales orders
  • - Sending out invoices to customers
  • - Filing

Front Counter Customer Service

Quality Cleaners
01.2018 - 11.2019
  • - Tag and organize customers orders
  • - Inspection
  • - Bag garments
  • - Service Customers
  • - Perform spotting to garments

Administrator

Canadian Steel Erectors
03.2016 - 03.2018
  • - Invoicing
  • - Send and Receive emails from companies
  • - Coordinate jobs
  • - Shipping and receiving

Dispatch Coordinator

PH Balance Inc/ Advance Installations
12.2015 - 04.2017
  • - Dispatch/Update Jobs to Technicians
  • - Add Items to System for Invoicing
  • - Send and Receive emails from companies
  • - Coordinate/Update paperwork
  • - Shipping and receiving
  • - Customer Service Expert EnerTech Home Services
  • - Process and verify clients applications
  • - Explain terms and conditions
  • - Save deals by explaining monthly payments

Customer Service Expert

North York Dermatology
04.2014 - 01.2015
  • - Process and verify clients applications
  • - Handle customer service issues professionally/ Retention
  • - Provide customers with accurate pricing
  • - Explain terms and conditions pertaining to payment plan and warranty
  • - Understand and meet the customers needs, Registering patients & managing appointments
  • - Preparing & Pulling charts
  • - Transcription of Physicians daily dictations
  • - Responding telephone inquiries & handling all messages
  • - Completing physicians daily tasks/assignments
  • - Handling incoming/outgoing faxes, mails and shipments
  • - Ordering office supplies
  • - Booking external referrals to other specialists & programs

Office Administrator

Ontario Consumers Home Services
01.2014 - 01.2015
  • - Filling technicians documents
  • - Invoicing
  • - Answering incoming phone calls from Home Services/Clients

Medical Receptionist

Crescent Town Health centre Toronto
05.2013 - 05.2014
  • - Processed Confirmation & cancellation calls
  • - Booking Appointments & Referrals using Oscar and AbelMed
  • - Face to face patient interaction
  • - Filing, scanning & faxing files
  • - Assisted Dermatologist with biopsies & Patient Preparation
  • - Verifying Lab reports from CML
  • - Data Entry, Processing Payments, Record Maintenance
  • - ECG (Electrocardiogram)

Inbound Sales

Startec Global Communications
01.2009 - 01.2012
  • - Sold long distance service to customers in the United States and Canada
  • - Informed customers of new services and persuaded them to purchase

Customer Service Rep

Bell ExpressVu
01.2010 - 01.2011
  • - Assisted customers with their accounts, processed payments
  • - Processed orders for new and existing customers
  • - Advised customers about promotions and up selling, answered billing questions
  • - Technical Support
  • - Helped customers with technical issues, scheduled technician's appointment
  • - Replaced/swapped receivers

Bilingual Secretary

Ministry of Defense Quito
01.2006 - 01.2008
  • - Attended international and national calls
  • - Answered correspondence
  • - Translated documents and transcribed letters for the Minister of Defense

Education

Administration Diploma -

Medix College of Healthcare
10.2013

Certificate in Phlebotomy - undefined

Medix College
07.2013

Bilingual Secretarial Diploma - undefined

ITSE. Consejo Provincial de Pichincha
01.2008

High School Diploma - undefined

Archbishop Romero Secondary School
Toronto, Ontario
07.2005

Skills

  • Problem-solving skills
  • Team collaboration
  • Workflow optimization
  • Answering customer questions
  • Patient confidentiality
  • Prescription filling
  • Insurance verification
  • Pharmacy ethics
  • Pharmacy and customer records management
  • Drug inventory control
  • Pharmaceutical calculations
  • Interpreting and processing medication orders
  • Computerized OHIP/RAMQ billing
  • Office Management
  • Medical Terminology and Anatomy
  • Knowledge in the Oscar and AbelMed software's
  • Medical Transcription/Keyboarding (50 wpm)
  • Certified in Phlebotomy (venipuncture)
  • Certified in CPR (Cardiopulmonary Resuscitation)
  • Knowledge in WHMIS (Workplace Hazardous Materials Information Systems)
  • Exceptional organizational skills
  • Attention to detail
  • Good time management

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Head Cashier and Technician

Uniprix
11.2021 - 02.2023

Customer Service Representative

Staples Canada
01.2019 - 11.2021

Accountant Assistant

Amhil Enterprise
01.2018 - 12.2020

Front Counter Customer Service

Quality Cleaners
01.2018 - 11.2019

Administrator

Canadian Steel Erectors
03.2016 - 03.2018

Dispatch Coordinator

PH Balance Inc/ Advance Installations
12.2015 - 04.2017

Customer Service Expert

North York Dermatology
04.2014 - 01.2015

Office Administrator

Ontario Consumers Home Services
01.2014 - 01.2015

Medical Receptionist

Crescent Town Health centre Toronto
05.2013 - 05.2014

Receptionist

RTZ ERECTOR INC
01.2011

Customer Service Rep

Bell ExpressVu
01.2010 - 01.2011

Inbound Sales

Startec Global Communications
01.2009 - 01.2012

Bilingual Secretary

Ministry of Defense Quito
01.2006 - 01.2008

Certificate in Phlebotomy - undefined

Medix College

Bilingual Secretarial Diploma - undefined

ITSE. Consejo Provincial de Pichincha

High School Diploma - undefined

Archbishop Romero Secondary School

Pharmacy Technician

Pharmaprix

Administration Diploma -

Medix College of Healthcare

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