ANDREA ROVAZZI
Oro-Medonte,ON
Summary
Business process professional with strong focus on optimizing workflows and driving operational efficiency. Skilled in process mapping, data analysis, and project management, with proven ability to collaborate effectively within team settings. Known for adaptability and delivering results under changing conditions, leveraging analytical thinking and problem-solving skills to enhance business performance.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Business Process Analyst
Bravado Designs
09.2018 - 06.2025
- Analyze and document current state business processes, propose and implement strategic solutions to improve efficiency and effectiveness
- Continuous review of business processes and business system utilization to identifying problems, recommend controls
- Maintain system documentation, including business processes, policies and procedures
- Maintain data strategy that enables business processes and reporting to remain consistent
- Align user needs and system functionality to contribute to organizational and system efficiency
- Liaise between the functional areas of the business, IT and ERP Partner
- Manage RFP process for new technical solutions
- Utilize project management best practises to track and communicate status of business initiative projects
- Account Management of ERP Provider including monthly review and approval of invoicing
- Lead team building activities
- Collaborate with business owners to define Key Performance Indicators and develop KPI reports in Power BI to facilitate informed decision making, monitor organization health and partner performance
Business Analyst
Technical Standards and Safety Authority (TSSA)
09.2015 - 08.2018
- Document Epic level processes that support strategic and regulatory objectives including
- Collaborate with Business Architect to design and document High Level User Stories to support Epic Level processes
- Participate in vendor demos and provide evaluation to support vendor selection of ERP, CRM and Field Service solutions
- Document Workflows and Business Rules
- Work with CRM Architect to communicate solutions, set up requirements and clarify required functionality
- Engage with subject matter experts to validate future state processes
- Facilitate Operational work stream mapping
- Prepare change requests
- Collaborated to plan test execution activities across
Business Analyst – Retail Industry
Capgemini Canada
06.2012 - 09.2015
- Supporting large scale OMNI Channel Digital Implementation including back office and customer portal
- Facilitate requirement gathering workshops and conduct gap analysis between current and future state
- Define integration points and integration details between internal and 3rd Party vendors
- Create Business Requirement Documents and secure approvals
Business Analyst - Utility Industry
Capgemini Canada
06.2012 - 09.2015
- Supporting large scale SMART Meter implementation including customer portal
- Define and participate in all testing activities:
- SAP BI Upgrade & Electronic Data Management System Implementation
- Responsible for all Testing activities, including planning, execution of multi cycles and reporting
- Create all testing artifacts such as Test Plan, Test Scripts, Traceability Matrix and Defect Management
- Manage core teams of 5 and extended team of 6 additional resources (on and offshore) during integration testing
- Participate in all phases of project life cycle; Initiation, Planning, Execution and Closing
- Manage team of onsite and offshore resources
- Develop positive trusting relationships with stakeholders and colleagues throughout the organization
Business Analyst
AB Sciex (formally MDS Analytical Technologies)
10.2006 - 12.2011
- Collaborate with business stakeholders at all levels within the organization to define business requirements and support through design and implementation of ERP Advanced Supply Chain Planning module
- Document business processes to support new system functionality
- Create & deliver training for both system and business process training onshore and offshore
- ERP Upgrade from 11.5.9 to 11.5.10 (Oracle)
- Develop data conversion strategy for Purchasing data elements (Vendor Master & Vendor Site, Approved Supplier List, Sourcing Rules, Purchasing Documents (standard and Blanket Orders, Releases and Quotes)
- Work collaboratively with technical counterparts on conversion execution
- Work with business owners to define high level test scenarios and develop test cases accordingly
- Manage all testing activities through various phases; unit, integration, system, end to end and user acceptance
- First line day-to-day support of Manufacturing & Supply Chain business groups in both North America and Singapore
- Identify process and system improvements through root cause analysis
- Escalate and provide input to 3rd Party support team
- Collaboratively, with business users map transactional processes to identify system and process improvements using Just in Time principles in a Lean Manufacturing environment.
- Support product transfer to Singapore through standardized inventory setups and harmonized forecasting processes
Various Positions
Hudson Bay Company
09.1991 - 10.2006
- Support Office of Business activities for Merchant Groups
- Develop business processes that work in conjunction with business systems to meet business objectives
- Support a go-live call centre for 500 Stores, Corporate Office, Customer Service & Distribution Centres coast to coast, 7x18
- Provide day-to-day support for all Oracle end users including Stores, Corporate Office, Customer Service and Distribution Centres – 4000 users
- Store Operations/ISO Coordinator/Price Control Coordinator
- Cashier & Customer Service Desk/ Customer Service Supervisor
- Cash Office/ General Office Associate
Education
Diploma - Child & Youth Worker
Centennial College of Applied Arts And Technology
Scarborough06-1995
Skills
- ERP: Oracle, Blue Cherry, C-DESIGN
- SDLC, Project Management
- Microsoft Office Suite, including Visio & SharePoint
- Quality Assurance Management
Certification
- Online Lean Training 2025 – Fundamentals of Lean, White/Yellow Belt
- Facilitation Training 2017 – Brain Injury Society of Toronto
- Microsoft Dynamics CRM Customer Service Training - Tech Source
- Agile Business Analysis – 2015 - Learning Tree International
- ERP Certification – 2013 - Capgemini internal training
- Yellow Belt Lean Sigma Training – 2013 - Capgemini internal training
- Green Belt Lean Sigma Training – 2008 - AB Sciex internal training
- Human Resources Management Certificate – 2005 - Hudson Bay Company internal Human Resources Certification
- Centennial College – 1995 - Diploma, Child and Youth Worker
Languages
English
Native or Bilingual
Timeline
Business Process Analyst
Bravado Designs
09.2018 - 06.2025
Business Analyst
Technical Standards and Safety Authority (TSSA)
09.2015 - 08.2018
Business Analyst – Retail Industry
Capgemini Canada
06.2012 - 09.2015
Business Analyst - Utility Industry
Capgemini Canada
06.2012 - 09.2015
Business Analyst
AB Sciex (formally MDS Analytical Technologies)
10.2006 - 12.2011
Various Positions
Hudson Bay Company
09.1991 - 10.2006
Diploma - Child & Youth Worker
Centennial College of Applied Arts And Technology
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