Andrea Rose
Red Deer
Summary
Experienced with coordinating administrative tasks and maintaining organized environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse needs.
Overview
8
8
years of professional experience
Work History
Instructor
YogaNation
07.2021 - Current
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Increased student motivation by developing engaging lesson plans that catered to various learning styles.
- Shifted between formal and informal methods of teaching to keep students engaged.
Administrative Assistant
RBC Dominion Securities
01.2017 - 10.2024
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Implemented new CRM system to track client interactions, improving response times and client satisfaction.
- Improved document processing speed by introducing automated templates for routine correspondence.
Soup Kitchen Volunteer
The Mustard Seed
10.2017 - 03.2020
- Served hot meals and distributed sack lunches to disadvantaged individuals.
- Maintained clean, orderly work environment to meet food preparation codes.
- Ensured a safe and clean environment for both volunteers and clients by maintaining strict hygiene standards.
- Provided compassionate support to clients, addressing their individual needs and concerns with empathy and understanding.
- Collaborated with fellow volunteers to deliver punctual, friendly service.
Education
Bachelor of Arts - Psychology
Memorial University of Newfoundland
Corner Brook, NL01-2017
Skills
- Strong communication skills
- Public speaking
- Customer service
- Microsoft Office Suite
- Administrative support
- Time management
- Customer and client relations
- Documentation and reporting
Languages
English
Native or Bilingual
French
Professional Working
Awards
Recipient of the 2021 RBC Quarterly award. Received 17 handwritten nominations from colleagues and superiors for all of the extra support I provided during Covid. This then allowed me to be awarded the 2022 Convention Award.
Timeline
Instructor
YogaNation
07.2021 - Current
Soup Kitchen Volunteer
The Mustard Seed
10.2017 - 03.2020
Administrative Assistant
RBC Dominion Securities
01.2017 - 10.2024
Bachelor of Arts - Psychology
Memorial University of Newfoundland
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