Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Andrea Rodriguez

Yucca Valley

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Personal Banker

US Bank NA
09.2022 - Current
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
  • Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
  • Managed risk exposure by closely monitoring account activity and taking appropriate action when necessary, safeguarding both clients'' and bank''s interests.

Teller

Frontwave Credit Union
01.2020 - 08.2022
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.

Sales Associate/ Cashier Lead

Calvin Klein
01.2018 - 01.2020
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Loss Prevention Specialist

Rite-Aid
01.2017 - 01.2018
  • Reduced shrinkage rates by regularly reviewing inventory counts and addressing discrepancies promptly and effectively.
  • Analyzed store layout for potential vulnerabilities, recommending improvements to reduce opportunities for theft.
  • Trained new employees on company loss prevention protocols, contributing to culture of accountability and vigilance.

Copy & Print Supervisor

Office Depot
01.2013 - 01.2017
  • Assisted customers in selecting appropriate materials and formats for their print orders, ensuring satisfaction with the final product.
  • Collaborated with sales team to develop customized print solutions that met clients'' unique requirements.
  • Reviewed completed projects for quality assurance before delivery, guaranteeing consistent results that exceeded client expectations.
  • Managed a team of dedicated print associates, ensuring optimal performance and exceptional customer service.

Education

Bachelor’s in Business Administration - Business Management

California Baptist University

Skills

  • Relationship building and management
  • Interpersonal Skills
  • Banking Policies and Procedures
  • Customer Service
  • Account Management
  • Loan Processing
  • Spanish Fluency
  • Proficiency with Microsoft Office

Languages

Spanish
Native or Bilingual

Timeline

Personal Banker

US Bank NA
09.2022 - Current

Teller

Frontwave Credit Union
01.2020 - 08.2022

Sales Associate/ Cashier Lead

Calvin Klein
01.2018 - 01.2020

Loss Prevention Specialist

Rite-Aid
01.2017 - 01.2018

Copy & Print Supervisor

Office Depot
01.2013 - 01.2017

Bachelor’s in Business Administration - Business Management

California Baptist University

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Andrea Rodriguez