Andrea Ramirez
San Gabriel
Summary
Experienced with crisis management and emotional support, focusing on providing immediate assistance and guidance. Utilizes active listening and empathy to help individuals navigate challenging situations. Knowledge of therapeutic techniques and intervention strategies to ensure effective and timely support.
Overview
8
8
years of professional experience
1
1
Certification
1
1
Language
Work History
Crisis Counselor
Alter Behavioral Health
Dana Point, CA
02.2025 - 02.2026
- Provided immediate de-escalation and crisis support to 300+ clients experiencing acute emotional distress.
- Counseled and advocated for individuals impacted by recent Los Angeles wildfires, delivering trauma-informed care and community workshops.
- Developed and facilitated collaborative events to support local communities and increase access to mental health resources.
Behavior Technician
RCM Technologies
Los Angeles, CA
10.2023 - 02.2025
- Analyzed and monitored behavioral data to support individualized treatment plans for assigned clients.
- Implemented evidence-based behavior intervention plans, contributing to a 30% reduction in maladaptive behaviors over six-month periods.
- Maintained 98% data accuracy using electronic health records to support real-time clinical adjustments by supervising BCBAs.
- Applied positive reinforcement strategies using Discrete Trial Training (DTT) and Natural Environment Teaching (NET).
Direct Care Staff
East Valley Charlie
Yucaipa, CA
04.2023 - 10.2023
- Supported children in a Short-Term Residential Care Program with complex emotional and behavioral needs.
- Provided structured, compassionate one-on-one care to address trauma-related behaviors.
- Implemented creative behavioral approaches to promote emotional regulation, stability, and personal growth.
Customer Service / Production Specialist
Digital Dental Leaders
Rancho Cucamonga, CA
03.2018 - 11.2022
- Delivered high-quality customer service to dental professionals and office staff.
- Conducted detailed case investigations using technical and fabrication expertise to resolve production issues.
- Identified root causes of delayed or derailed cases and implemented sustainable solutions, improving client retention.
Accounting Assistant
Cerenzia Foods
Rancho Cucamonga, CA
11.2017 - 02.2018
- Entered approximately $300K in daily accounts receivable with high accuracy.
- Scheduled inbound shipments and supported account management through data entry and customer assistance.
Education
Bachelor of Science - Religion
Liberty University
Skills
- Case management
- Self-care strategies
- De-escalation techniques
- Empathy display
- Documentation skills
- Reflective listening
- Crisis intervention
- Child protection
- Inbound call management
- Patient confidentiality
- Youth engagement
Accomplishments
Collaborated with team of over 30 Crisis Counselors to bring first-hand community support to recent Los Angeles fire victims.
Certification
Certified as Behavior Technician in ABA.
Languages
English
Full Professional
Timeline
Crisis Counselor
Alter Behavioral Health
02.2025 - 02.2026
Behavior Technician
RCM Technologies
10.2023 - 02.2025
Direct Care Staff
East Valley Charlie
04.2023 - 10.2023
Customer Service / Production Specialist
Digital Dental Leaders
03.2018 - 11.2022
Accounting Assistant
Cerenzia Foods
11.2017 - 02.2018
Bachelor of Science - Religion
Liberty University