Andrea Ramirez
Paramount,CA
Summary
Resourceful advocate with a diverse background in customer service and food preparation. Known for strong problem-solving skills and leadership capabilities, ready to contribute to enhanced customer experiences and team efficiency.
Overview
1
1
Language
7
7
years of professional experience
Work History
Customer Service Advocate and Barista
Target
Norwalk, CA
09.2023 - Current
- Assisted customers in locating products and provided a positive shopping experience.
- Collaborated with team members to streamline processes, enhancing overall operational efficiency.
- Managed returns and exchanges, adhering to company policies while maintaining customer trust.
- Trained new staff on customer service protocols, fostering a knowledgeable workforce.
- Supervised customer service team to ensure efficient operations and high-quality service delivery.
- Prepared high-quality beverages and food items, ensuring consistency and adherence to recipes.
- Operated espresso machines and grinders efficiently, maintaining equipment in optimal condition.
- Maintained a clean and organized workspace for optimal productivity and safety.
Food Prep Cook
Disneyland Resort
Anaheim, CA
01.2025 - 09.2025
- Prepared ingredients by chopping, slicing, and dicing for various menu items.
- Collaborated with kitchen staff to ensure timely meal preparation during peak hours.
- Maintained cleanliness and organization of food prep areas to meet health standards.
- Assisted in inventory management by tracking ingredient usage and replenishing supplies.
- Excelled under pressure during peak service hours, maintaining accuracy and speed throughout meal rushes.
Behavior Technician
Autism Learning Partners
Downey, CA
03.2024 - 11.2024
- Collaborated with interdisciplinary teams to assess client needs and develop tailored strategies for skill acquisition.
- Implemented individualized behavior intervention plans to enhance client engagement and learning outcomes.
- Monitored client progress through data collection and analysis, ensuring adherence to behavioral protocols.
- Trained new staff on effective behavior management techniques and company policies to ensure consistency in care.
Cake Decorator
Porto's Bakery And Cafe
Downey, Buena Park, CA
04.2020 - 04.2024
- Collaborated with team to create visually appealing display cakes for special events.
- Trained junior decorators on advanced techniques and best practices for consistency.
- Designed specialty cakes for weddings, birthdays, and graduations.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Adapted quickly to new tools or technology used in cake decoration processes, staying current with industry advancements and trends.
- Prepared special creams and frostings for cakes and other dessert specialties.
Cashier Team Lead
Knott's Berry Farm
Buena Park, CA
03.2019 - 11.2020
- Trained new cashiers on processes, customer service, and safety protocols.
- Supervised daily cash handling and ensured accurate register operations.
- Resolved customer inquiries efficiently to enhance guest satisfaction.
- Managed team schedules to optimize staffing levels during peak hours.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
Cashier
Golden Bowl
Paramount, CA
04.2019 - 10.2019
- Provided exceptional customer service, enhancing shopping experiences through effective communication.
- Processed customer transactions accurately using point-of-sale systems.
- Managed cash register operations, ensuring balanced cash drawers at end of shifts.
- Assisted in inventory management by restocking shelves and organizing products efficiently.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Paramount High School
Paramount, CA06.2020
Skills
- Customer service experience
- Customer relationship management
- Service management
- Data collection
- Microsoft outlook
- Critical thinking
- Conflict resolution
Languages
Spanish
Professional Working
Timeline
Food Prep Cook
Disneyland Resort
01.2025 - 09.2025
Behavior Technician
Autism Learning Partners
03.2024 - 11.2024
Customer Service Advocate and Barista
Target
09.2023 - Current
Cake Decorator
Porto's Bakery And Cafe
04.2020 - 04.2024
Cashier
Golden Bowl
04.2019 - 10.2019
Cashier Team Lead
Knott's Berry Farm
03.2019 - 11.2020
High School Diploma -
Paramount High School