Andrea Ramirez
Oxnard,CA
Summary
Dynamic insurance agent with a proven track record at Solarx Auto Insurance Agency, excelling in client retention and policy renewals. Recognized for outstanding customer service and negotiation abilities, consistently surpassing sales targets. Committed to professionalism and ethics, fostering strong relationships that drive business success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Insurance Agent
Solarx Auto Insurance Agency
06.2018 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Achieved top salesperson status by consistently exceeding sales targets through effective client relationship management.
Cashier
Lowes Home Improvment
05.2016 - 06.2018
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Top sales associate every month in opening lines of credit.
Administrative Assistant
Oxnard College
04.2013 - 05.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
Education
High School Diploma -
Vista Real Charter High School
Oxnard, CA05.2012
Skills
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Insurance sales
- Product knowledge
- Customer follow-up
- Client retention
- Policy renewals
- Cold calling
- Strong negotiation
- Critical thinking
Certification
- Licensed Insurance Agent - 6years
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Insurance Agent
Solarx Auto Insurance Agency
06.2018 - Current
Cashier
Lowes Home Improvment
05.2016 - 06.2018
Administrative Assistant
Oxnard College
04.2013 - 05.2016
High School Diploma -
Vista Real Charter High School
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