Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrea Rackley

San Marcos

Summary

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings. Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation. Hardworking team member skilled at counting money, processing payments and building relationships. Precisely handles funds to maximize accounting accuracy and meet strict compliance standards. Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. Reliable cashier with background in retail and customer service environments. Known for maintaining speed, accuracy and courtesy under pressure. Strengths include cash handling, POS systems operation, and exceptional customer interaction skills. Contribute to customer satisfaction improvement in previous roles by offering prompt, efficient service. Efficient Cashier known for productivity and the ability to complete tasks swiftly. Specialized skills include accurate cash handling, strong customer service, and effective problem-solving. Excel in communication, teamwork, and adaptability, ensuring smooth transactions and positive customer experiences. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership. Efficient cashier with experience in fast-paced retail environments. Known for accuracy in handling financial transactions and balancing cash drawers. Skilled at customer service, offering prompt and friendly checkout experiences. Improved transaction times through effective communication and organization skills, enhancing overall customer satisfaction. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Overview

7
7
years of professional experience

Work History

Cashier

Bill Miller BBQ
San Marcos
01.2022 - Current
  • Processed customer transactions efficiently with cash register system.
  • Provided exceptional customer service to enhance guest experience.
  • Maintained cleanliness and organization at front counter and dining area.
  • Assisted in managing inventory levels for food and supplies.
  • Followed food safety guidelines to ensure quality service standards.
  • Supported training of new cashiers on operational procedures and systems.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Performed other duties as assigned by management.
  • Stocked shelves with merchandise when needed.
  • Answered customer questions and provided store information.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Processed sales transactions to prevent long customer wait times.
  • Answered customer inquiries regarding store policies and procedures.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Maintained work area and kept cash drawer organized.
  • Processed customer payments quickly and returned exact change and receipts.

Sales Associate

Bath & Body Works
San Antonio
10.2023 - 01.2024
  • Assisted customers with product selection and inquiries in a retail environment.
  • Processed transactions accurately using point-of-sale systems.
  • Collaborated with team members to achieve sales goals and improve service quality.
  • Educated customers on product features and benefits to enhance their shopping experience.
  • Handled inventory management, including restocking shelves and organizing backroom supplies.
  • Addressed customer complaints promptly to maintain satisfaction and loyalty.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Handled customer complaints in a professional manner.
  • Answered incoming telephone calls to provide store, products and services information.
  • Worked with fellow sales team members to achieve group targets.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Adapted sales strategies based on customer interactions and feedback to improve results.
  • Described merchandise and explained use, operation and care.
  • Placed special orders or called other stores to find desired items.
  • Bagged or packaged purchases and wrapped gifts.
  • Prepared merchandise for purchase or rental.

Manager

Arby's Restaurant
Universal City
01.2021 - 01.2022
  • Supervised daily operations and staff performance in fast-paced service environment.
  • Trained team members on customer service standards and food safety procedures.
  • Managed inventory levels and ensured timely stock replenishment for smooth operations.
  • Coordinated employee schedules to optimize staffing during peak hours.
  • Implemented training programs to enhance team skills and efficiency.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Provided leadership during times of organizational change or crisis situations.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Conducted performance evaluations, providing feedback and coaching for team development.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed completed work to verify consistency, quality, and conformance.

Manager

McDonald's Restaurant
Universal City
01.2019 - 01.2021
  • Supervised daily operations and staff performance in fast-paced service environment.
  • Trained team members on customer service standards and food safety procedures.
  • Managed inventory levels and ensured timely stock replenishment for smooth operations.
  • Implemented training programs to enhance team skills and efficiency.
  • Resolved customer complaints promptly to maintain high satisfaction levels.
  • Assisted in developing promotional strategies to increase customer engagement.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Provided leadership during times of organizational change or crisis situations.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Conducted performance reviews for team members.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.

Education

Associate of Business Administration -

American InterContinental University
Schaumburg, IL
10-2024

High School Diploma -

Connor High School
San Antonio, TX
05-2003

Skills

  • Customer service
  • Team collaboration
  • Inventory management
  • Cash handling
  • Sales support
  • Problem resolution
  • Training and development
  • Time management
  • Money handling
  • Cash register systems
  • Credit and cash transactions
  • Credit card processing
  • Customer service excellence
  • Order packaging
  • Customer assistance
  • Cash management
  • Ordering and stocking
  • Sales expertise
  • Payment posting
  • Drawer balancing
  • Staff training
  • POS systems
  • Cash drawer balancing
  • Purchase assistance
  • Time management skills
  • Order verification
  • Basic math
  • Product restocking
  • Communication skills
  • Payment collection
  • Cleaning and sanitizing
  • Point of sale operation

Timeline

Sales Associate

Bath & Body Works
10.2023 - 01.2024

Cashier

Bill Miller BBQ
01.2022 - Current

Manager

Arby's Restaurant
01.2021 - 01.2022

Manager

McDonald's Restaurant
01.2019 - 01.2021

Associate of Business Administration -

American InterContinental University

High School Diploma -

Connor High School
Andrea Rackley