Andrea Priebe

-Answering Phone and in Person questions about:

-Taxes and Utilities

-Business Licenses

-Building Permits

-Cemetery

-Receive and Balance Cash/Cheque/Debit payments

-Prepare, Review, and/or Edit Various Forms of Correspondence Such as Letters, Invoices, Presentations, Publications and Reports

-Maintained Positive Working Relationship with Fellow Staff and Management

-Maintained Composure and Patience in Face of Difficult Customer Situations, Applying De-Escalation Techniques and Positive Customer Support.

-Answered Patron Questions About Club Penguin Functionality and Explained how to Properly Interact with the Game

-Provided Coaching to New Hires and Offered Positive Feedback on Completed Tasks

-Reviewed Staff Work and Gave Comprehensive and Constructive Feedback

-Collaborated with Management Team to Implement New Work Procedures or Policies

-Maintained Accuracy While Handling Payment, Giving Change and Printing Receipts for Customers.

-Addresses Concerns Quickly to Improve Customer Experience and Escalated Issues to Management for Resolution When Necessary

-Resolved Customer Concerns with Friendly and Knowledgeable Service