Overview
Work History
Education
Skills
Languages
Timeline
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Andrea Pratts Hidalgo

Woodbridge,ON

Overview

5
5
years of professional experience

Work History

Medical Receptionist

Diana Pacheco
10.2022 - Current
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
  • Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Registered and verified patient records before triage with most up-to-date information.

Housekeeping Room Attendant

Jessika Sabido
04.2019 - 03.2021
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
  • Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
  • Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
  • Assisted in training new employees on housekeeping protocols, leading to improved staff performance.

Education

College - Medical Office Assistant

Academy of Learning College
05.2022

Skills

  • Mail Management
  • Medical Charting
  • Medical Terminology
  • Medical Transcription
  • Guest Relations
  • Sorting and Washing Laundry
  • Vacuuming and Sweeping
  • Dusting Furniture
  • Ordering Cleaning Supplies
  • Cleaning Bathrooms
  • Chemical handling
  • Mopping floors
  • Sanitization procedures
  • Vacuuming carpets
  • Safety protocols
  • Attention to detail
  • Adaptability
  • Teamwork abilities
  • Floor Vacuuming

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

Medical Receptionist

Diana Pacheco
10.2022 - Current

Housekeeping Room Attendant

Jessika Sabido
04.2019 - 03.2021

College - Medical Office Assistant

Academy of Learning College

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Andrea Pratts Hidalgo