Andrea Pratts Hidalgo
Woodbridge,ON
Overview
5
5
years of professional experience
Work History
Medical Receptionist
Diana Pacheco
10.2022 - Current
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Registered and verified patient records before triage with most up-to-date information.
Housekeeping Room Attendant
Jessika Sabido
04.2019 - 03.2021
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
Education
College - Medical Office Assistant
Academy of Learning College
05.2022
Skills
- Mail Management
- Medical Charting
- Medical Terminology
- Medical Transcription
- Guest Relations
- Sorting and Washing Laundry
- Vacuuming and Sweeping
- Dusting Furniture
- Ordering Cleaning Supplies
- Cleaning Bathrooms
- Chemical handling
- Mopping floors
- Sanitization procedures
- Vacuuming carpets
- Safety protocols
- Attention to detail
- Adaptability
- Teamwork abilities
- Floor Vacuuming
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Medical Receptionist
Diana Pacheco
10.2022 - Current
Housekeeping Room Attendant
Jessika Sabido
04.2019 - 03.2021
College - Medical Office Assistant
Academy of Learning College