Andrea Phippen
Waterford
Summary
Accomplished operations leader with extensive experience in logistics,human resources & bookkeeping. Skilled in problem-solving and strategic implementation, leading to streamlined operations and enhanced workforce productivity. Committed to achieving operational excellence and compliance with industry standards.
Overview
22
22
years of professional experience
Work History
Vice President of Operations
Lopes Trucking Service, Inc
Modesto, CA
09.2013 - Current
- Processed payroll weekly through ADP & Quickbooks.
- Accounts Payable
- Accounts Receivable
- Led operational strategy to enhance service delivery and operational efficiency.
- Implemented process improvements resulting in streamlined logistics operations.
- Dispatched 14 power units daily to ensure effective & successful deliveries to our customers.
- Developed training programs for staff, improving workforce productivity and retention rates.
- Oversaw compliance with industry regulations, ensuring safety and quality standards are met.
- Researched and implemented several protocols for Food Safety Modernization Act (FSMA) for the feed mill.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
Office Manager
Royal Summit Inc
Modesto, CA
07.2004 - 07.2012
- Streamlined office operations to enhance workflow efficiency.
- Managed vendor relationships to ensure timely supply deliveries.
- Managed overseas manufacturing facilities for accuracy on all orders placed.
- Completed import documentation to facilitate inbound shipments.
- Arranged trucking from Port of Oakland to Modesto/Oakdale.
- Received shipments, confirmed inventory & managed warehouse employees.
- Forklift Certified
- Accounts Payable
- Accounts Receivable
- Payroll
- Quickbooks Desktop
Education
High School Diploma -
Oakdale High School
Oakdale,CASkills
- Facilities management
- Safety management
- Business administration
- Purchasing and planning
- Logistics management
- Decision-making
- Inventory tracking and management
- Human resources
- Operations management
Timeline
Vice President of Operations
Lopes Trucking Service, Inc
09.2013 - Current
Office Manager
Royal Summit Inc
07.2004 - 07.2012
High School Diploma -
Oakdale High School