Andrea Perez
Calgary,AB
Summary
Experienced Scheduler proficient in data entry and coordinating shift rotations. Offering over 9 years of administrative and scheduling experience, keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
Work History
Administrative Support V (Scheduler Team Lead)
Alberta Health Services
12.2023 - Current
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Prepared and led staff meetings with managers and liaisons to address employee shortages, review/update employee assignments and lines and solve operational issues.
- Experience in handling transfers RMS, new hires with accuracy and record- keeping
- Knowledge in processing employee leaves (STD, LTD, WCB) into ESP
Administrative Support IV
Alberta Health Services
04.2021 - Current
- Maintained payroll information by calculating, collecting and entering data.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Developed strong working relationships with management through effective scheduling and communication skills.
- Gathered employee data to develop monthly work schedules, enabling proper unit staffing on a daily basis.
Scheduler
Dr. Bishop And Associates
02.2013 - 02.2021
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility and prior authorizations of medications and glasses.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
Education
Bachelor of Management - Human Resources And Labour Relations
University Of Lethbridge
Calgary, AB12.2020
Financial Services Diploma - Financial Services And Insurance
Bow Valley College
06.2016
Skills
- Employee scheduling
- Customer and client relations
- Computer literacy
- Complaint resolution
- Medical terminology knowledge
- Staff education and training
Timeline
Administrative Support V (Scheduler Team Lead)
Alberta Health Services
12.2023 - Current
Administrative Support IV
Alberta Health Services
04.2021 - Current
Scheduler
Dr. Bishop And Associates
02.2013 - 02.2021
Bachelor of Management - Human Resources And Labour Relations
University Of Lethbridge
Financial Services Diploma - Financial Services And Insurance
Bow Valley College
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