Andrea Palada
Mississauga,ON
Summary
HOSPITALITY AND TOURISM BUSINESS PROFESSIONAL Results-driven professional with over ten years of experience in various roles of the hospitality and tourism industry. Proficient in customer service and adaptability with a genuine passion for lifelong learning and collaboration to achieve common goals. Works well in a fast-paced, ever-changing environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Travel and Operational Support Coordinator
Chartered Professional Accountants of Canada (CPA)
Toronto, ON
01.2022 - 01.2024
- Managed Concur and American Express Global Business Travel to book day-to-day travel (i.e
- Air, rail, hotel) for staff, volunteers, and invitational guests while complying with the corporate travel policy and booked an average of 20-30 members per day
- Improved and established corporate hotel rates by collaborating with hotel suppliers in Toronto and assisting with hotel room blocks for various meetings
- Collaborated with manager and director on the corporate travel transformational process; implemented a new corporate travel policy to support staff and volunteer members of CPA Canada.
Travel Sales Consultant
G Adventures
Toronto, ON
01.2021 - 01.2022
- Recommended and sold tours to travelers and travel agents via telephone, email and live chat based on their unique needs
- Contributed to monthly individual sale targets of $100,000+ while driving customer service KPI including net promotor scores.
Tour Coordinator (Operations)
Worldstrides (Formerly Brightspark Canada)
Toronto, ON
01.2018 - 01.2020
- Organized and booked between 90-100 educational student group tours per year, specifically working on Ottawa and Montreal as main destinations
- Collaborated with the sales department to create customizable itineraries for each student group based on their itinerary requests
- Developed menus and rates directly with suppliers (i.e
- Restaurants, museums) and updated rates accordingly in Microsoft Excel.
Corporate Travel Consultant
TTI Travel (Formerly Meritbiz)
Toronto, ON
01.2016 - 01.2018
- Handled corporate travel arrangements such as flight, hotel, and car rental bookings for approximately 75 high-level clients per week based on their needs, budgets, and expectations
- Diligently resolved flight cancellations, last-minute modifications, and ticket exchanges by working closely with airline and hotel suppliers.
Education
Bachelor of Commerce - Hospitality and Tourism Business Management
Toronto Metropolitan University (Formerly Ryerson University)
Skills
- Customer Service
- Organization
- Administration
- Business Development
- Process Improvement
- Effective Communication
- Relationship Building
- Event and Travel Coordination
- Sales
- Microsoft Office Suite
- Global Distribution Systems (Amadeus)
- Fluency in Spanish and English
Certification
- Google Digital Marketing and E-commerce Professional Certificate (Expected Year of Completion: 2024)
- Travel Industry Council of Ontario (TICO)
Timeline
Travel and Operational Support Coordinator
Chartered Professional Accountants of Canada (CPA)
01.2022 - 01.2024
Travel Sales Consultant
G Adventures
01.2021 - 01.2022
Tour Coordinator (Operations)
Worldstrides (Formerly Brightspark Canada)
01.2018 - 01.2020
Corporate Travel Consultant
TTI Travel (Formerly Meritbiz)
01.2016 - 01.2018
Bachelor of Commerce - Hospitality and Tourism Business Management
Toronto Metropolitan University (Formerly Ryerson University)
- Google Digital Marketing and E-commerce Professional Certificate (Expected Year of Completion: 2024)
- Travel Industry Council of Ontario (TICO)
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