Andrea Ortiz
North York
Summary
To obtain and sustain a challenging position that will provide opportunity for growth and professional development.
Offering strong organizational skills and dedication to learning and growth in new environment. Brings solid grasp of safety protocols and emergency procedures, combined with sharp attention to detail and effective communication abilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Duty Officer/Meet & Greet
ALLWAYS, Plaza Premium Lounge
08.2022 - 01.2025
- Processed invoices and refunds.
- Confirmed appointments, communicated with clients, and updated client records.
- Generated day to day reports.
- Responsible for daily petty cash funds
- Providing fast track services to clients throughout Pearson International Airport
- Ensured compliance with regulations by maintaining up-to-date knowledge of industry standards.
- Daily use of Excel, Word, PowerPoint, and PayPal.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Provided support during crisis situations by acting as a liaison between stakeholders.
- Trained new duty officers on company policies and procedures, ensuring consistent performance across the team.
- Managed staff schedules to ensure adequate coverage during peak hours and high-risk events.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Wheelchair Attendant
Global Aviation Services
04.2022 - 08.2022
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
- Transported over 50 passengers in wheelchairs to and from aircraft and inside terminals and lifted passengers in and out of wheelchairs and into and out of passenger seats.
- Contributed to a more efficient boarding process by assisting passengers with disabilities during pre-boarding.
- Received commendations from supervisors for consistently exceeding customer service expectations while on duty as a Wheelchair Attendant.
- Ensured clear communication with team members regarding schedule changes or other relevant information affecting daily tasks as a Wheelchair Attendant.
- Handled challenging situations involving dissatisfied or anxious passengers calmly and professionally.
Supervisor
J General Services
09.2016 - 08.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Mentored new hires during their onboarding process, accelerating their integration into the company culture and work environment.
- Worked with banquet manager to coordinate event set up and schedule.
Receptionist/Site Manager
Cogir Real Estate
06.2016 - 03.2018
- Demonstrated proficiencies in telephone and front desk reception within high-volume environment.
- Processed and submitted rental applications, tenant files, and data entry for payment records.
- Daily use of Microsoft Word and Excel.
- Collection of rental payments.
- Confirmed appointments, communicated with contractors, and updated tenants.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
High school Diploma -
Emery Collegiate
Skills
- Maintaining confidentiality
- Task delegation
- Policy enforcement
- Crisis management
- Time management
- Attention to detail
- Dependable and responsible
- Computer skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Certification
- Restricted Area Identity Card(s) - (RAIC) - Toronto Pearson Airport - Valid until 2027
Timeline
Duty Officer/Meet & Greet
ALLWAYS, Plaza Premium Lounge
08.2022 - 01.2025
Wheelchair Attendant
Global Aviation Services
04.2022 - 08.2022
Supervisor
J General Services
09.2016 - 08.2021
Receptionist/Site Manager
Cogir Real Estate
06.2016 - 03.2018
- Restricted Area Identity Card(s) - (RAIC) - Toronto Pearson Airport - Valid until 2027
High school Diploma -
Emery Collegiate
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