Andrea Oropeza
3062 Ironside Ct. San Jose
Summary
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service postion where I can utilize my education and experience to add immediate value to an organization.
Overview
18
18
years of professional experience
Work History
Cashier
South Winchester BBQ
06.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- Answer Phone calls to assist with phone and mobile orders
Child Sitter
Self Employed
04.2015 - 09.2017
- Maintain a safe play environment
- Dress children and change diapers
- Observe and monitor children's play activities
- Communicate with children's parents or guardians about daily activities, behaviors, and related issues
- Assist in preparing food and serving meals and refreshments to children
Fabrication Operator
Micrel Semiconductors
03.2010 - 02.2015
- Document test procedures to ensure replicability and compliance with standards
- Install, maintain, or use software testing programs
- Inspect, test, and adjust completed units to ensure that units meet specifications, tolerances, and customer order requirements
- Discard or reject products, materials, or equipment not meeting specifications
Retail-Customer Service Rep
KB Toys
08.2007 - 02.2010
- Stock shelves with products
- Sell products being promoted and keep records of sales
- Write and record orders for merchandise or enter orders into computers
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
Education
High School Diploma - General Ed
Piedmont High School
San Jose, CA06.2009
Skills
- Fun
- Friendly
- Outgoing
- Hard working
- Reliable
- Team Player
- Great Communication Skills
- Computer Literate
- Word
- Excel
- Internet
Timeline
Cashier
South Winchester BBQ
06.2022 - Current
Child Sitter
Self Employed
04.2015 - 09.2017
Fabrication Operator
Micrel Semiconductors
03.2010 - 02.2015
Retail-Customer Service Rep
KB Toys
08.2007 - 02.2010
High School Diploma - General Ed
Piedmont High School
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