ANDREA Moreno

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Developed customized account plans for clients to help them achieve their business goals.
• Collaborated with sales team to identify potential upsell opportunities and expand client base.

I supported inside sales team and (7 representatives )

and our customers for productc and account inquires.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• ((((((((((( botchi is a wholesale fashion distributer and we would sell to a net work of 800 pharmacies all nation wide )))))

• Direct accountability for all cash and service associate.

• Designed and executed surveys to gather valuable consumer insights, informing successful product launches.

• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Increased customer satisfaction by providing personalized shoe recommendations based on individual needs and preferences.
• Streamlined checkout process for increased efficiency and reduced waiting time
• Checked and organized emails
• Organized special orders for customers
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.