ANDREA MENDEZ PEREZ
Toronto
Summary
Goal-oriented individual known for effectively balancing productivity and delivering exceptional customer service. A determined Esthetician with a professional and well-mannered demeanor, consistently providing top-notch services. Excellent interpersonal skills foster strong client relationships, while organizational abilities ensure smooth operations in fast-paced environments. Highly trained in various treatments, including brow and lash tinting, waxing and laser hair removal, and facial treatments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Laser Technician
WAXON
04.2022 - Current
- Maintained a safe work environment by adhering to industry standards and implementing safety protocols.
- Customized face and body treatments to craft personalized sessions and recommended home care regimen to achieve desired results.
- Conducted comprehensive consultations prior to treatment sessions, addressing concerns and expectations accordingly.
- Educated clients on the benefits of laser hair reduction, leading to increased bookings and referrals.
- Continuously monitored treatment progress with detailed documentation for accurate assessment of each session''s effectiveness towards overall goals.
Waxologist
WAXON
04.2022 - Current
- Maintained strict adherence to sanitation standards, minimizing the risk of infection or irritation for clients.
- Ensured high-quality treatments with thorough knowledge of various wax types and proper application techniques.
- Boosted clientele through effective promotion of waxing services and referral incentives.
- Educated clients on post-wax care, resulting in fewer complaints and improved overall satisfaction.
- Developed strong rapport with clients through excellent communication skills and empathetic approach during treatment sessions.
- Assisted front desk staff with booking appointments and managing schedules, ensuring seamless operations in the salon.
- Maintained clean and sanitary workspace.
Sales Associate/Cashier
Winners
02.2019 - 06.2023
- Greeted customers and helped with product questions, selections and purchases
- Performed daily store opening and closing procedures
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Maintained customer satisfaction with quick and professional handling of product returns
- Operated cash register to record transactions accurately and efficiently
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Sales Associate
Weston Flea Market
06.2016 - 08.2019
- Provided positive first impressions to welcome existing, new and potential customers
- Answered customer questions regarding sizing, accessories and proper care for merchandise
- Solved customer challenges by offering relevant products and services
- Increased sales by offering advice on purchases and promoting additional products
Education
Diploma - Esthetician Spa Management
Humber College
Toronto, ON05.2022
High School Diploma - undefined
York Memorial Collegiate Institute
Toronto, ON06.2020
Skills
- Customer Service
- Time Management
- Sales Expertise
- Teamwork and Collaboration
- Adaptable and Flexible
- Facial Treatment Services Expertise
- Waxing hair removal
- laser hair removal
- Proficient in eyebrow and lash tinting
- Sanitization
- Infection control
Certification
CBON infection control- Hair removal 2022
CBON infection control- Esthetics 2022
Dermalogica clean touch 2022
Cynosure laser hair removal- 2023
Timeline
Laser Technician
WAXON
04.2022 - Current
Waxologist
WAXON
04.2022 - Current
Sales Associate/Cashier
Winners
02.2019 - 06.2023
Sales Associate
Weston Flea Market
06.2016 - 08.2019
High School Diploma - undefined
York Memorial Collegiate Institute
Diploma - Esthetician Spa Management
Humber College
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